Customer Service Administrator Excellent benefits + Flexible/Hybrid in Gloucester

Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!

As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.

In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once youve employed by them for 12 months they will also reward you with your birthday off every year.

Responsibilities:

– Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.

– Ensure accurate and timely communication of appointment details to both customers

and service technicians.

– Gather necessary information from customers to facilitate efficient scheduling.

– Work closely with service technicians to align schedules, ensuring they are adequately

informed about customer expectations and job requirements.

– Address any scheduling conflicts or changes promptly.

– Maintain accurate and up-to-date records of service appointments and customer

information.

– Accurately log client interactions and service requests using in-house IT systems.

– Utilise scheduling software to track and organise service activities.

– Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive

solutions to prevent scheduling challenges.

Candidate Attributes:

– Good geographical knowledge of the UK.

– Excellent interpersonal skills.

– Good organisational skills and an ability to prioritise with a \”can do\” attitude.

– Ability to work under pressure in a fast-paced environment.

?

Flexible Working –

Monday Friday – Working hours are 40 hours per week

Salary £25,507 + attractive benefits package + flexible working