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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service and communication.
- Company: Established manufacturing firm with exciting growth plans.
- Benefits: Competitive salary, excellent benefits, and free parking.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Fast-paced environment with opportunities for learning and progression.
The predicted salary is between 24000 - 32000 £ per year.
Our well‑established manufacturing client based in Tewkesbury are currently recruiting for a Customer Account Manager to join their team on a full‑time, permanent basis. This is an exciting time to join a business with big growth plans!
Responsibilities
- Act as the primary point of contact for assigned customer accounts
- Develop a clear understanding of customer commercial and delivery expectations
- Proactively manage customer communications, quotations, order status, and delivery updates
- Identify account growth opportunities through product introductions, upselling, and cross‑selling
- Work closely with internal teams to prepare and manage quotations and proposals
- Manage customer orders from quotation through to delivery and aftersales support
- Support the resolution of customer queries and concerns in line with procedures, ensuring timely feedback and closure
- Maintain accurate records and produce regular account performance, revenue, and service KPI reports
Candidate Attributes
- Strong passion for customer service
- A team player with a real ‘can‑do’ attitude
- Excellent communication skills with ability to form and maintain strong working relationships
- Ability to work within a fast‑paced environment
- Willingness to learn and progress
Hours
Monday to Friday, 8.30 to 5pm
Salary
Up to £28,000 depending on experience + excellent benefits package including free parking
Customer Account Manager in Tewkesbury employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Tewkesbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Account Manager role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Be ready to discuss how you can help them grow their customer accounts and improve service delivery. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Account Manager gig. Plus, applying directly shows your commitment and interest in the role.
We think you need these skills to ace Customer Account Manager in Tewkesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build strong relationships. Let us know why you're excited about joining our growing team in Tewkesbury.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your excellent communication skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their products and services, and think about how you can contribute to enhancing customer relationships. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Account Manager, communication is key. Prepare examples of how you've successfully managed customer communications in the past. Be ready to discuss how you handle queries and concerns, ensuring you highlight your proactive approach and ability to maintain strong working relationships.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've resolved customer issues or improved account performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your capability to manage customer expectations and deliver results.
✨Prepare for Growth Discussions
Since the role involves identifying growth opportunities, be prepared to discuss strategies for upselling and cross-selling. Think about how you can leverage product introductions to benefit customers and drive revenue. Showing that you have a forward-thinking mindset will impress the interviewers.
