At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries with a positive attitude.
- Company: Reputable manufacturing company known for its supportive team environment.
- Benefits: Starting salary of £26,748, with opportunities for pay progression and training.
- Other info: Monday to Friday hours with excellent long-term career progression opportunities.
- Why this job: Join a strong team and make a real difference in customer experiences.
- Qualifications: Self-motivated, organised, and able to handle pressure with a can-do attitude.
The predicted salary is between 26748 - 26748 £ per year.
Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression.
In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company's system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,748 per annum (tiered pay which you can progress through with training)
We think you need these skills to ace Customer Service Administrator in Stonehouse
Customer Service
Complaint Handling
Enquiry Management
Problem-Solving Skills
Case Logging
Communication Skills
Team Collaboration
