At a Glance
- Tasks: Lead the Client Services Team, driving strategic initiatives and ensuring smooth operations.
- Company: Join a global, reputable insurance company based in Cheltenham.
- Benefits: Enjoy hybrid work options, 25 days leave, private health insurance, and more perks.
- Why this job: Be a key player in a high-performance culture with excellent career growth opportunities.
- Qualifications: Strong leadership experience and a solid background in the insurance industry required.
- Other info: Sociable work environment with company events and support for further qualifications.
The predicted salary is between 45000 - 105000 Β£ per year.
Our excellent, global client in Cheltenham is looking for a permanent, full time Senior Manager of Client Services to work closely with the Head of Client Services in driving strategic initiatives and supporting the operations of the Client Services Team. This role is essential in ensuring the smooth running of leadership activities, project management, and the overall efficiency of the team, while also supporting leadership decisions and team alignment. The ideal candidate will have a strong understanding of the insurance industry and demonstrated leadership experience. Responsibilities: – Act as a strategic partner and support the Head of the Client Services Team in decision-making and leadership activities. – Coordinate onboarding of new work and teams, ensuring smooth integration. – Collaborate in developing the teamβs short- and long-term strategies, and assist in their execution. – Oversee outsource provider performance, ensuring effective service delivery and cost management. – Coach and support the management team in setting objectives, leading change, and fostering leadership development. – Lead recruitment efforts and assist with onboarding and talent integration within the team. – Manage HR and operational risks, ensuring policies and procedures are followed. – Identify and implement solutions to enhance service delivery and minimise risks. – Lead and oversee key projects, ensuring deadlines and objectives are met. – Handle performance management, ensuring issues are addressed and both overperformance and underperformance are recognized. – Serve as a role model for leadership, coaching the management team on their development. – Assist in crisis management and support the Head of the team in navigating unforeseen challenges. – Drive scalability and adaptability for the team to respond to growth and changes. – Manage leadership meeting preparation, materials, and action tracking. – Foster a unified βone teamβ culture with a focus on high performance and client service. Knowledge/Skills/Qualifications: – Strong written and verbal communication skills. – Leadership skills and experience. – Solid background in insurance, ideally at operational/senior level. – Strong strategic thinking and problem-solving abilities. Hours: 35h per week, Monday β Friday (Potential for some hybrid working flexibility following probation) Salary: Up to Β£75,000 per annum depending on experience + benefits including: – Global, well-established and reputable business. – Potential for hybrid working after probation (fully remote non-optional). – A sociable working environment, company quiz nights/ charity events etc. – 25 days annual leave (+ bank holidays) with the ability to purchase additional leave after probation – Private health insurance – Life insurance scheme – EAP Programme – Enhanced Maternity, Paternity and Adoption Leave – Carer, Family, Dependent and Bereavement Leave – Opticians and Dental plan – Gym discounts. – Cycle to work scheme – Opportunity to further your qualifications if desired – Excellent career prospects
Senior Manager of Client Services β Insurance employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Senior Manager of Client Services β Insurance
β¨Tip Number 1
Make sure to showcase your leadership experience in previous roles. Highlight specific examples where you successfully led a team or project, as this will resonate with the responsibilities of supporting the Head of Client Services.
β¨Tip Number 2
Familiarize yourself with the latest trends and challenges in the insurance industry. Being able to discuss these topics during your interactions will demonstrate your strong understanding of the field and your strategic thinking abilities.
β¨Tip Number 3
Prepare to discuss your approach to crisis management and how you've navigated unforeseen challenges in the past. This role requires someone who can handle pressure and lead effectively during tough times.
β¨Tip Number 4
Emphasize your ability to foster a 'one team' culture. Share examples of how you've built team cohesion and high performance in previous positions, as this aligns with the company's focus on client service and teamwork.
We think you need these skills to ace Senior Manager of Client Services β Insurance
Some tips for your application π«‘
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and qualifications required for the Senior Manager of Client Services position. Tailor your application to highlight your relevant experience in the insurance industry and leadership roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic thinking and problem-solving abilities. Use specific examples from your past experiences to demonstrate how you have successfully managed teams, driven initiatives, and supported leadership decisions.
Highlight Relevant Experience: In your CV, emphasize your background in the insurance sector and any operational or senior-level roles you've held. Include details about your leadership experience, project management skills, and any successful outcomes you've achieved in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. Strong written communication skills are essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Anderson Recruitment Ltd
β¨Showcase Your Leadership Experience
Make sure to highlight your previous leadership roles and how you've successfully managed teams. Discuss specific examples where you drove strategic initiatives or improved team performance, as this aligns with the responsibilities of the Senior Manager of Client Services.
β¨Demonstrate Industry Knowledge
Prepare to discuss your understanding of the insurance industry, including current trends and challenges. This will show that you are not only qualified but also passionate about the field, which is crucial for this role.
β¨Emphasize Strategic Thinking
Be ready to share examples of how you've developed and executed short- and long-term strategies in past roles. This will demonstrate your ability to think strategically and contribute to the overall goals of the Client Services Team.
β¨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle crisis situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your ability to lead through challenges effectively.