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- Tasks: Coordinate service appointments and ensure smooth workflows for technicians.
- Company: Join a national business with a strong ethos of integrity and collaboration.
- Benefits: Enjoy flexible working, 25 days annual leave, healthcare cash plan, and birthday off after a year.
- Why this job: Be part of a dynamic team that values innovation and excellence in a supportive environment.
- Qualifications: Previous scheduling or customer service experience and good geographical knowledge of the UK required.
- Other info: Work Monday to Friday, 40 hours per week, with a salary of £25,550.
The predicted salary is between 20500 - 30000 £ per year.
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Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Scheduling Administrator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!
As a Scheduling Administrator, you will be an integral part of the Scheduling team, working under the guidance of the Team Lead and Scheduling Manager to efficiently coordinate service appointments for the workforce of Technicians. The role involves collaborating with various departments to align schedules with business goals, allocate personnel efficiently, and ensure smooth workflows.
In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve employed by them for 12 months they will also reward you with your birthday off every year.
Responsibilities:
– Collaborate with the Scheduling Lead, Scheduling Manager, and Service Coordinators to coordinate and schedule service appointments based on technician availability, skills, and customer requirements.
– Ensure accurate and timely communication of appointment details to both customers
and service technicians.
– Gather necessary information from customers to facilitate efficient scheduling.
– Work closely with service technicians to align schedules, ensuring they are adequately
informed about customer expectations and job requirements.
– Address any scheduling conflicts or changes promptly.
– Maintain accurate and up-to-date records of service appointments and customer
information.
– Accurately log client interactions and service requests using in-house IT systems.
– Utilise scheduling software to track and organise service activities.
– Collaborate with the Scheduling Lead and Scheduling Manager to implement proactive
solutions to prevent scheduling challenges.
Candidate Attributes:
– Previous experience working in a scheduling or customer service role.
– Good geographical knowledge of the UK.
– Excellent interpersonal skills.
– Good organisational skills and an ability to prioritise with a \”can do\” attitude.
– Ability to work under pressure in a fast paced environment.
Flexible Working –
Working hours are 40 hours per week, Monday – Friday
Salary – £25,550 + attractive benefits package + flexible working
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Scheduling Administrator employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Administrator
✨Tip Number 1
Familiarise yourself with scheduling software commonly used in the industry. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Research the company’s core values and ethos. Be prepared to discuss how your personal values align with theirs, as cultural fit is often just as important as skills and experience.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Scheduling Administrator role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples of how you've successfully managed scheduling conflicts or improved processes in previous roles. This will showcase your problem-solving skills and ability to work under pressure, which are crucial for this position.
We think you need these skills to ace Scheduling Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or customer service roles. Emphasise your organisational skills and ability to work under pressure, as these are key attributes for the Scheduling Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's core values such as integrity, collaboration, and innovation. Mention specific examples from your past experiences that demonstrate how you embody these values.
Highlight Technical Skills: Since the role involves using scheduling software, mention any relevant technical skills or experience with similar systems. This will show that you are prepared to handle the IT aspects of the job effectively.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Scheduling Administrator.
How to prepare for a job interview at Anderson Recruitment Ltd
✨Show Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling or customer service roles. Highlight specific examples where you successfully coordinated appointments or managed schedules, demonstrating your organisational skills and ability to prioritise tasks.
✨Know the Company Values
Familiarise yourself with the company's core values of integrity, collaboration, innovation, and excellence. During the interview, try to weave these values into your responses, showing how your personal ethos aligns with theirs.
✨Demonstrate Your Interpersonal Skills
As a Scheduling Administrator, you'll need excellent interpersonal skills. Prepare to showcase your ability to communicate effectively with both customers and technicians. Consider sharing a story that illustrates your ability to resolve conflicts or handle difficult situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential scheduling conflicts or challenges you might face in the role and how you would address them. This will show your proactive approach to preventing issues before they arise.
