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- Tasks: Lead the Mortgage Services team, ensuring compliance and quality in a fast-paced environment.
- Company: Award-winning Estate Agency known for exceptional customer service.
- Benefits: Competitive salary, profit share bonus, car allowance, free parking, and generous holiday allowance.
- Why this job: Join a dynamic team and make a real impact on customer outcomes and regulatory standards.
- Qualifications: Experience in mortgage compliance or quality assurance with strong analytical skills.
- Other info: Flexible hours between 20-38 per week, perfect for students or those seeking part-time work.
The predicted salary is between 21600 - 36000 £ per year.
Due to continued growth, our award-winning Estate Agency client is seeking an Operations Manager to join their successful Mortgage Services team. You will be based within their main hub in Quedgeley, Gloucester. This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers.
They are seeking an experienced and detail-oriented individual to play a pivotal role in safeguarding regulatory standards, advice quality, and customer outcomes. This is a key leadership position responsible for overseeing sales quality monitoring, regulatory reporting, complaints handling, and compliance governance within a fast-paced, target-driven mortgage environment.
Responsibilities:
- Act as a designated Key Individual for regulatory control functions, ensuring the business meets FCA regulatory standards and network requirements.
- Monitor and report on Advisor Incentives, ensuring structures align with regulatory expectations.
- Conduct regular SQR assessments to monitor advice quality, documentation standards, and regulatory adherence.
- Oversee the Sales Quality Monitoring framework.
- Oversee the handling of customer complaints ensuring fair customer outcomes.
- Conduct new advisor checks (Sales Quality) to ensure competency and compliance.
- Perform pipeline & report checking.
- Produce and analyse weekly and monthly compliance and sales MI, identifying trends, risks, and improvement opportunities.
- Compile and maintain Performance & Engagement Data ensuring accurate collation and reporting.
- Manage and monitor the Sweep Up process to ensure incomplete or outstanding compliance items are resolved.
- Support onboarding of new advisors ensuring CRM processes and compliance checks are correctly implemented.
Candidate Attributes:
- Proven experience in a mortgage compliance or quality assurance role.
- Experience operating within a mortgage network environment.
- Understanding of CRM systems and compliance platforms.
- Highly detail-oriented with strong analytical skills.
- Confident communicating with advisors, senior leadership, and external stakeholders.
- Calm, measured, and solutions-focused under pressure.
Hours: 20 – 38 hours per week between the hours of 9am – 5:30pm, Monday – Friday.
Salary: Up to £30k (pro rata) profit share bonus, car allowance, free parking, and a generous holiday allowance.
Operations Manager - Mortgage Services - Full or Part Time employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Mortgage Services - Full or Part Time
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to mortgage services. It’s a great way to connect with potential employers and get your name out there.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to showcase your expertise in compliance and quality assurance. Engage with posts, share insights, and connect with industry leaders.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of FCA regulations and compliance standards. Be ready to discuss how you’ve ensured quality outcomes in previous roles – it’ll show you’re the right fit for the Operations Manager position.
✨Tip Number 4
Apply directly through our website! It not only shows your enthusiasm but also gives you a better chance of being noticed by hiring managers. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Operations Manager - Mortgage Services - Full or Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in mortgage compliance and quality assurance, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Mortgage Services team. Be sure to mention your understanding of FCA regulatory standards and how you can contribute to our exceptional service.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to include examples of how you've used these skills in previous positions. Whether it's monitoring sales quality or analysing compliance data, we want to know how you’ve made an impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know Your Regulations
Make sure you brush up on FCA regulatory standards and compliance requirements before the interview. Being able to discuss how you’ve ensured adherence to these standards in your previous roles will show that you’re the right fit for this Operations Manager position.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to identify trends or improve processes in a mortgage environment. This role requires strong analytical skills, so demonstrating your ability to produce and analyse compliance reports will set you apart.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently, especially when discussing your experience with advisors and senior leadership. This role involves a lot of communication, so showing that you can engage effectively with various stakeholders is crucial.
✨Be Solutions-Focused
Think of specific instances where you’ve successfully resolved complaints or compliance issues. Highlighting your calm and measured approach under pressure will resonate well with the interviewers, as they’re looking for someone who can handle challenges effectively.