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- Tasks: Support customers with enquiries and technical issues while managing data.
- Company: Join a successful, employee-owned tech company in Gloucester.
- Benefits: Competitive salary, 30 days holiday, free parking, and training support.
- Why this job: Make a real impact by enhancing customer journeys and driving improvements.
- Qualifications: Exceptional customer service skills and good IT proficiency required.
- Other info: Enjoy a flexible work environment with great career progression opportunities.
This is a brand-new, permanent opportunity to join a small, yet highly successful and growing team as they embark on a new journey within the Gloucester area. Offering bespoke and tailored software solutions to customers worldwide, our client prides themselves on their exceptional service and are looking for likeminded people to enhance their customer journey and grow with the business.
Your main responsibility will be to provide support with all customer enquiries and technical issues. You will provide information to business professionals on various software systems whilst managing tasks and escalating as required. You must have the ability to bring new ideas and be willing to get involved with the producing of user guides and training materials.
The role is ideal for someone who enjoys problem-solving, communicating with customers, and working with data to drive improvements. Although knowledge of the optical industry is advantageous, as long as you have a strong desire to succeed and a customer-focused mindset, our client will be dedicated to providing in-depth training and support to ensure you succeed in the role.
As an EOT (Employee Owned Trust), their employees are at the heart of everything they do, directly benefiting from the business's success! In return for your work, they provide a welcoming and understanding work environment with a high level of staff retention, and funding towards industry-specific qualifications as well as progression opportunities as the business grows.
Candidate Attributes:- Exceptional customer service skills with ability to communicate at all levels
- Desire to build strong working relationships with both clients and colleagues
- Good IT skills with use of Microsoft Office applications
- Ability to work to your own initiative
- Flexible and adaptable approach to work alongside a small team
Hours: Monday – Friday, 9am – 5:30pm
Salary: Circa £30,000+ per annum depending on experience + free parking, 30 days holiday (inclusive of bank holidays), salary reviews, and support and funding towards industry-specific qualifications.
Customer Support & Data Specialist in Gloucester employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Data Specialist in Gloucester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves handling customer enquiries and technical issues, think of examples from your past experiences where you've successfully resolved challenges. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us, so make sure you showcase your enthusiasm!
We think you need these skills to ace Customer Support & Data Specialist in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support & Data Specialist role. Highlight any customer service experience and data handling skills, as these are key to impressing us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for problem-solving and your desire to enhance customer journeys. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with customers, make sure your application demonstrates your ability to convey information clearly and effectively. We love candidates who can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their bespoke software solutions and how they enhance customer journeys. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Problem-Solving Skills
Since the role involves handling customer enquiries and technical issues, prepare examples of how you've successfully resolved similar challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Communication Skills
As a Customer Support & Data Specialist, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with the dialogue.
✨Be Ready to Discuss Data Management
Since the role involves working with data, brush up on your IT skills, especially with Microsoft Office applications. Be prepared to discuss how you’ve used data to drive improvements in previous roles, as this will highlight your analytical abilities.
