Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Advisor and ensure a seamless vehicle service journey.
- Company: Family-run car service centre in Gloucester with exciting growth opportunities.
- Benefits: Competitive salary, no weekend work, and closed during Christmas and New Year.
- Why this job: Be part of a supportive team that values excellent customer service and personal growth.
- Qualifications: Enthusiastic attitude, excellent customer service skills, and ability to multitask.
- Other info: Full training provided, no prior automotive knowledge required, and a fun workplace culture.
The predicted salary is between 32000 - 32000 £ per year.
Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team. It’s an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities.
As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless. From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians. This will include monitoring of work progress, then relaying this back to the customer.
If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role. Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner. Being a team player is essential, as you will be working with your colleagues throughout the day and it’s very much a group effort to ensure that customers receive exceptional care.
Don’t know anything about cars? Don’t worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn. In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer. It’s all about the team effort. Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work.
A snapshot of what to expect:
- Greeting customers and taking telephone calls.
- Ordering of parts.
- Dealing with customer service enquiries.
- Completing customer estimates.
- Scheduling the diary with customer bookings.
Candidate Attributes:
- Excellent customer service skills.
- Extremely organised and able to multi-task.
- Previous experience within this type of role would be beneficial but is not essential.
- IT literate (full training on all systems used will be provided).
Hours – Monday – Friday - 8am - 5.30pm (30 min lunch)
Salary - £32,000 initially (depending on experience) with progression opportunities plus no working weekend and closed between Christmas and New Year.
Customer Service Advisor in Gloucester employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the car service centre. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations. Role-playing with a friend can help you feel more confident and prepared to showcase your excellent customer service skills during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to demonstrate your ability to juggle responsibilities like scheduling bookings and handling enquiries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Gloucester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to be part of our team. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We love seeing how you can contribute to our family-run business and help us provide exceptional service to our customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the car service centre and its values. Understanding their mission and what makes them unique will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to provide excellent service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your enthusiasm and commitment to delivering a seamless customer journey.
✨Be Ready to Discuss Teamwork
Since this role emphasises teamwork, think of instances where you've successfully collaborated with others. Highlight how you contributed to group efforts and how you can bring that same spirit to their front of house team.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training they offer or how they support employee growth. This shows that you're not only interested in the position but also in your future within the company.