At a Glance
- Tasks: Build and strengthen customer relationships while resolving service issues.
- Company: Reputable national business known for innovation and collaboration.
- Benefits: £32,000+ salary, flexible working, 25 days leave, and wellness programmes.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving retention.
- Qualifications: Experience in customer relationship management and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Our well-established national business, with a strong reputation for innovation, is looking for a Customer Relationship Manager to join its dynamic team based in Quedgeley.
The company prides itself on a culture built around integrity, collaboration, innovation and excellence.
This is a pivotal role focused on protecting and strengthening customer relationships.
The successful candidate will take ownership of customers at risk of leaving, working proactively to resolve service issues, rebuild confidence and maximise customer retention.
Working closely with internal teams, you'll drive effective service recovery plans while identifying opportunities to improve the overall customer experience.
This is an excellent opportunity for someone who thrives on building relationships, solving problems and influencing positive outcomes.
You will be a confident communicator with strong negotiation and objection-handling skills, commercial awareness, and the ability to remain calm under pressure.
Key Responsibilities
- Act as the main point of contact for customers at risk of cancelling their contracts.
- Build strong relationships with customers to understand concerns and restore confidence in the service.
- Investigate issues, identify root causes and implement effective service recovery plans.
- Work collaboratively with internal teams to improve service delivery and customer satisfaction.
- Maintain regular communication throughout the recovery process, ensuring commitments are met.
- Monitor service performance and identify trends impacting customer retention.
- Maintain accurate records of customer interactions, recovery actions and outcomes.
- Produce reports on retention performance, recurring issues and opportunities for continuous improvement.
- Share best practice with colleagues to support customer retention and service recovery.
- Manage the contract termination process where retention is not achievable.
Candidate Attributes
- Previous experience in customer relationship management, retention or customer success.
- Strong relationship-building and communication skills.
- Confident handling challenging conversations and resolving customer concerns.
- Commercially aware with a proactive, solutions-focused approach.
- Organised, resilient and able to prioritise effectively in a fast‑paced environment.
Flexible Working - Monday - Friday, 40 hours per week (flexible start and finish time) - one day per week WFH
Salary - £32,000+ plus excellent benefits including
- 25 days' annual leave plus bank holidays
- Healthcare Cash Plan (Medicash)
- Employee Assistance Programme (EAP)
- 24/7 GP and prescription service
- Employee wellness programme
- Company pension scheme
- Life assurance
- Birthday off every year after 12 months' service
- #J-18808-Ljbffr
Customer Relationship Manager in Gloucester employer: Anderson Recruitment Ltd
As a leading wastewater solutions provider, our client offers a dynamic work environment where engineers can thrive. With competitive salaries, door-to-door pay, and a strong emphasis on ongoing training and development, employees are supported in their professional growth while enjoying a collaborative and team-oriented culture. The field-based nature of the role allows for independence and direct customer interaction, making it a rewarding opportunity for those passionate about delivering essential services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Manager in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Recruitment Ltd!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
