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- Tasks: Manage client relationships and improve retention through effective communication and problem-solving.
- Company: Dynamic national business with a strong ethos of integrity and collaboration.
- Benefits: Flexible working hours, competitive salary, and an attractive benefits package.
- Why this job: Make a real impact by enhancing customer satisfaction and driving continuous improvement.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in MS Office.
- Other info: Opportunity to work in a supportive team environment with career growth potential.
The predicted salary is between 28800 - 48000 £ per year.
Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Client Retention Manager to join their growing and dynamic team. The company has a great ethos and is steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!
The successful candidate will act as a primary contact for escalated accounts and will support continuous improvement by identifying trends and service gaps that impact retention. The role ensures timely intervention, structured service recovery, and close collaboration with internal teams.
Responsibilities- Identify at-risk customers through escalations from Helpdesk, technicians, sales teams, and internal monitoring systems.
- Make prompt contact with customers to understand service concerns, investigate root causes, and set clear expectations for recovery.
- Develop structured recovery plans in collaboration with internal teams.
- Monitor visit compliance and service delivery performance to stabilise customer relationships.
- Maintain regular communication with customers throughout the recovery process and ensure all commitments are met.
- Maintain accurate records of at-risk cases, recovery actions, communications, and outcomes.
- Produce regular reports on contract retention trends, saved accounts, recurring issues, and improvement opportunities.
- Provide guidance to colleagues on effective service recovery and customer retention behaviours.
- Support continuous improvement initiatives focused on reducing service-driven cancellations and enhancing customer satisfaction.
- Manage the end-to-end contract termination process where recovery is not achievable.
- Excellent interpersonal, verbal, and written communication skills.
- Strong problem-solving and analytical skills with the ability to interpret trends and operational issues.
- Commercially aware, proactive, and able to work independently.
- High attention to detail and strong organisational skills, with the ability to manage multiple cases simultaneously.
- Collaborative team player with the ability to influence across departments.
- Proficiency with MS Office and ability to learn new systems quickly.
- Flexible Working - Monday to Friday, 40 hours per week (flexible start and finish time).
- Salary - £32,000 + attractive benefits package + free onsite parking.
Client Retention Manager - Excellent Benefits + Flexible Working in Gloucester employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Retention Manager - Excellent Benefits + Flexible Working in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Retention Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since this role is all about collaboration and innovation, think of examples from your past experiences that showcase these traits. We want to see how you can fit into their ethos!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled service issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your analytical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Good luck!
We think you need these skills to ace Client Retention Manager - Excellent Benefits + Flexible Working in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Retention Manager role. Highlight your relevant experience in customer service and retention strategies, showing us how you align with our values of integrity and collaboration.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication skills, give us examples of how you've effectively communicated with clients or colleagues in the past. We want to see your ability to convey complex information clearly!
Demonstrate Problem-Solving Abilities: We love proactive problem solvers! In your application, share specific instances where you've identified issues and implemented solutions that improved customer satisfaction or retention. This will show us your analytical skills in action.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our dynamic team!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know Your Client Retention Strategies
Before the interview, brush up on effective client retention strategies. Be ready to discuss how you would identify at-risk customers and develop recovery plans. This shows that you understand the role and can contribute from day one.
✨Showcase Your Communication Skills
Since this role requires excellent interpersonal skills, prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved issues or improved customer satisfaction through clear communication.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles and how you tackled them. Highlight your analytical skills by explaining how you identified trends and operational issues that impacted client retention.
✨Emphasise Team Collaboration
This position involves working closely with various internal teams. Share experiences where you collaborated successfully with others to achieve a common goal. It’s important to show that you can influence and work well across departments.
