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For Companies At a Glance
- Tasks: Be the friendly face of our car service centre, ensuring customers have a smooth experience.
- Company: Join a family-run business in Gloucester with exciting growth opportunities.
- Benefits: Enjoy a competitive salary, no weekend work, and training to boost your skills.
- Other info: Work in a supportive team environment where your contributions are valued.
- Why this job: Make a real difference in customer experiences while learning about the automotive world.
- Qualifications: Great communication skills and a passion for helping others; car knowledge is a bonus!
The predicted salary is between 32000 - 32000 £ per year.
Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team. It's an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities.
Responsibilities
- As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless.
- From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians.
- This will include monitoring of work progress, then relaying this back to the customer.
- If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role.
- Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner.
- Being a team player is essential, as you will be working with your colleagues throughout the day and it's very much a group effort to ensure that customers receive exceptional care.
- Don't know anything about cars? Don't worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn.
- In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer.
- It's all about the team effort.
- Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work.
Key Duties
- Greeting customers and taking telephone calls.
- Ordering of parts.
- Dealing with customer service enquiries.
- Completing customer estimates.
- Scheduling the diary with customer bookings.
Candidate Attributes
- Excellent customer service skills.
- Extremely organised and able to multi-task.
- Previous experience within this type of role would be beneficial but is not essential.
- IT literate (full training on all systems used will be provided).
Hours and Compensation
- Hours – Monday to Friday, 8am to 5:30pm (30 min lunch).
- No working weekend and closed between Christmas and New Year.
- Salary – £32,000 initially (depending on experience) with progression opportunities.
Customer Service Advisor employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a difficult customer or a scheduling conflict. This will help you feel more confident and prepared during the interview.
✨Tip Number 3
Show off your enthusiasm! Let your passion for providing excellent customer service shine through. A positive attitude can make a huge difference and help you stand out from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great way to reiterate your interest in joining their amazing team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to be part of our team. A little enthusiasm goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience or skills that match the job description. We love seeing how your background fits with what we’re looking for!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, and avoid unnecessary jargon. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know the Company
Before your interview, take some time to research the car service centre and its values. Understanding their mission and what makes them unique will help you tailor your answers and show genuine interest in joining their team.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your enthusiasm and capability.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
✨Emphasise Teamwork
As a Customer Service Advisor, being a team player is crucial. Be prepared to discuss how you’ve successfully collaborated with others in previous roles. Highlighting your ability to work well in a team will resonate with the interviewers, especially since they value group effort.