Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our front of house team as a Customer Service Advisor, ensuring a seamless vehicle service journey.
- Company: We're a family-run car service center in Gloucester, focused on growth and employee investment.
- Benefits: Enjoy a competitive salary, no weekend work, and training opportunities to boost your skills.
- Why this job: Be part of an amazing team that values exceptional customer service and a fun workplace culture.
- Qualifications: Excellent customer service skills and a passion for helping others; experience is a plus but not required.
- Other info: Full training provided on automotive terminology; perfect for those eager to learn!
Our family run client based in Gloucester are a busy car service centre and they currently have a brand-new permanent vacancy for a Customer Service Advisor to join the team. It’s an exciting time to join as they have a premise move on the horizon, which will offer lots of growth opportunities. As a Customer Service Advisor, you will be part of the front of house team and play a crucial role in ensuring that the customers vehicle service journey is seamless. From taking the customer booking, greeting on arrival, understanding their requirements, and then coordinating the repair by liaising with the Workshop Controller and Vehicle Technicians. This will include monitoring of work progress, then relaying this back to the customer. If you have an enthusiastic attitude and passion for providing excellent customer service, then you will enjoy this role. Being responsible for providing a proactive service to the customer, showing initiative when required, which in turn will ensure that the job gets done in a timely manner. Being a team player is essential, as you will be working with your colleagues throughout the day and it’s very much a group effort to ensure that customers receive exceptional care. Don’t know anything about cars? Don’t worry, your focus will be on providing that excellent customer service, and they will provide training to help with automotive terminology, you will be surprised by how much you will learn. In return you will be part of an amazing team and company who invests in their employees for example with training courses on offer. It’s all about the team effort. Along with providing an exceptional service to their customers, the main aim is also having an enjoyable place to work. A snapshot of what to expect: – Greeting customers and taking telephone calls. – Ordering of parts. – Dealing with customer service enquires. – Completing customer estimates. – Scheduling the diary with customer bookings. Candidate Attributes: – Excellent customer service skills. – Extremely organised and able to multi-task. – Previous experience within this type of role would be beneficial but is not essential. – IT literate (full training on all systems used will be provided). Hours – Monday – Friday – 8am – 5.30pm Monday – Friday (30 min lunch) Salary – £28,500 initially (depending on experience) with progression opportunities plus no working weekend and closed between Christmas and New Year
Customer Service Advisor employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, even if they weren't in the automotive industry.
✨Tip Number 2
Familiarize yourself with basic automotive terminology before the interview. This will demonstrate your willingness to learn and adapt, which is crucial for the role, especially since training will be provided.
✨Tip Number 3
Emphasize your organizational skills and ability to multitask. Prepare to discuss how you manage multiple priorities effectively, as this is key to ensuring a seamless customer service experience.
✨Tip Number 4
Highlight your teamwork experience. Since this role involves working closely with colleagues, share examples of successful collaborations and how you contribute to a positive team environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description. Understand the key responsibilities and attributes required for the Customer Service Advisor position, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your customer service skills and any experience that showcases your ability to be organized and multi-task. Even if you don't have direct experience in a similar role, think about transferable skills from other jobs.
Show Enthusiasm: Express your passion for providing excellent customer service in your application. Mention why you are excited about the opportunity to work with this family-run business and how you can contribute to their team.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anderson Recruitment Ltd
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role heavily relies on a proactive attitude.
✨Demonstrate Your Organizational Skills
Since the job requires multitasking and organization, be prepared to discuss how you manage your time and prioritize tasks. You could mention specific tools or methods you use to stay organized, which will show that you're ready for the fast-paced environment.
✨Ask Questions About Team Dynamics
Since teamwork is essential in this role, ask questions about how the team collaborates and supports each other. This shows that you value a team-oriented work environment and are eager to contribute positively to the group.
✨Be Open to Learning
The company offers training for automotive terminology, so express your willingness to learn. Highlight any previous experiences where you quickly adapted to new information or skills, demonstrating that you're ready to grow with the company.
