At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries with a positive attitude.
- Company: Reputable manufacturing company known for its supportive team environment.
- Benefits: Long-term career progression, supportive leadership, and a collaborative atmosphere.
- Other info: Monday to Friday hours with opportunities for personal growth.
- Why this job: Join a strong team and make a real difference in customer experiences.
- Qualifications: Self-motivated, organised, and able to thrive under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Due to internal promotion, we are currently seeking a Customer Service Administrator to join a reputable manufacturing company located in Stonehouse. This is a fantastic opportunity to become part of a business recognised for its strong team environment, supportive leadership, and opportunities for long-term career progression. In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company’s system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday - Friday, 8.30am...
We think you need these skills to ace Customer Service Administrator
Customer Service
Complaint Handling
Enquiry Management
Problem-Solving Skills
Case Management
Communication Skills
Team Collaboration
