At a Glance
- Tasks: Support key accounts with top-notch customer service and manage essential communications.
- Company: Join a family-friendly team in Staverton, Gloucester with a strong work ethic.
- Benefits: Up to £36k salary, discounts, bonuses, and a supportive training programme.
- Other info: Enjoy free weekly treats and health support while collaborating with a dynamic team.
- Why this job: Be part of a fun environment with clear career progression and social events.
- Qualifications: Experience in busy environments and proficiency in Microsoft Office required.
The predicted salary is between 32833 - 32833 £ per year.
Permanent opportunity to join our client in Staverton, Gloucester and work within family, friendly team spirit built on decades of hard work!
They offer a stable, fun and professional working environment with career progression opportunity for committed and proactive candidates.
The role is responsible for ensuring key account customers receive a consistently high standard of support through the effective management of customer communications, reporting, quotations, compliance requirements and follow-up actions.
Working closely with Service Coordinators and internal teams, the role also supports the timely processing and invoicing of completed works, ensuring customer queries are responded to promptly and contractual commitments are consistently met.
Responsibilities
- -Maintain Customer Records & Documentation
- -Coordinate Customer Review Meetings
- -Prepare Quotations & Coordinate Works
- -Manage Customer Reporting
- -Ensure Key Account Compliance
- -Monitor Engineer Performance & Job Quality
- -Process Key Account Administration
- -Support Invoicing & Job Completion
- -Collaborate Across Service Teams
- -Manage Engineer Documentation
- -Coordinate Customer Communications
- -Support Business Growth & Maintenance Contracts
- -Monitor Maintenance Scheduling
- -Provide Management Reporting & Data Analysis
To apply you must be used to working in a busy environment and must be able to be a reliable and assertive member of a busy operational team.
It's also expected that the candidate will have good understanding of commonly used Microsoft office applications.
Hours - 39 hours a week, Monday - Thursday 8.30am - 5pm & Friday 8.30pm - 4pm.
- Salary - Up to £36k depending on experience + excellent benefits -
- Comprehensive annual training programme with a six-monthly appraisal system.
- Clear progression and regular promotion opportunities.
- Minimum 5% discount on shopping retailers
- More discounts through the Perkbox employee benefits scheme.
- Company pension scheme.
- Social events- 5side football, Annual family day, Team building and more…
- Free weekly Greggs and/Café Nero.
- Monthly employee Company Bonus Scheme.
- Cycle to work scheme.
- Xerlife Health and Wellbeing support
Customer Key Account Coordinator employer: Anderson Recruitment Ltd
As a leading wastewater solutions provider, our client offers a dynamic work environment where engineers can thrive. With competitive salaries, door-to-door pay, and a strong emphasis on ongoing training and development, employees are supported in their professional growth while enjoying a collaborative and team-oriented culture. The field-based nature of the role allows for independence and direct customer interaction, making it a rewarding opportunity for those passionate about delivering essential services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Key Account Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Key Account Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Recruitment Ltd!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
