At a Glance
- Tasks: Be the friendly face of our busy office and manage visitor experiences.
- Company: Join a reputable local business that values its employees and fosters growth.
- Benefits: Enjoy 36 days holiday, life assurance, gym plan, and health care perks.
- Other info: Great opportunities for internal development in a supportive environment.
- Why this job: Be part of a dynamic team during an exciting growth phase.
- Qualifications: Previous reception or office experience and strong communication skills.
We are excited to be exclusively partnering with our excellent client in Cheltenham in their search for a full time, permanent Receptionist. You will be working for a well-established and reputable local business that truly values and encourages its employees. This is a fully onsite role, where you will play a key role in being an enthusiastic and professional face of a busy, dynamic office. It’s an exciting time to join, with the company experiencing rapid growth. Staff turnover is low, internal development is actively encouraged, and the benefits are competitive - including 28 days of holiday plus bank holidays.
Responsibilities:
- Serve as the first point of contact for visitors, creating a welcoming and professional reception experience.
- Answer incoming telephone calls promptly, redirecting where appropriate.
- Monitor and respond to general email enquiries, ensuring requests are handled efficiently.
- Issue access passes, and maintain contractor and visitor log book.
- Coordinate meeting room bookings, ensuring rooms are prepared and presented to a high standard before meetings and events.
- Keep meeting spaces stocked with essential supplies such as stationery, refreshments, and presentation materials.
- Order stationery and kitchen supplies, maintaining appropriate stock levels.
- Liaise with external suppliers, contractors, and catering providers to support meetings and company events.
- Receive, sort, distribute and frank incoming and outgoing mail, courier deliveries, and special deliveries across the business.
- Maintain accurate records by updating internal systems and logging documentation as required.
- Carry out routine checks of reception, meeting rooms, and communal areas, reporting maintenance or health and safety concerns where appropriate.
- Provide general administrative support to the wider operations team to ensure the smooth day-to-day running of the office.
Candidate Attributes:
- Previous office or reception experience
- Confident communicator
- Compassionate
- Team player ethos
Hours: Monday – Friday, 9am – 5pm / 8:30am – 4:30pm (fully onsite / no WFH)
Salary: £25,000 - £27,000 + benefits including:
- 36 days holiday per annum (28 days plus bank holidays)
- Life assurance
- Gym plan
- Company wide bonuses
- Health care plans
- Internal development
Receptionist in Cheltenham employer: Anderson Recruitment Ltd
Join a well-established and reputable local business in Cheltenham that prioritises employee satisfaction and growth. With a supportive work culture, competitive benefits including 36 days of holiday, and a commitment to internal development, this is an excellent opportunity for those seeking a meaningful role as a Receptionist in a dynamic environment. Experience low staff turnover and be part of a team that values your contributions while enjoying the perks of a thriving workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Recruitment Ltd!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
