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- Tasks: Manage travel bookings and ensure exceptional client experiences through detailed administration.
- Company: Specialist tailor-made travel company with a strong reputation for personalised service.
- Benefits: Competitive salary, quarterly bonuses, 20+ days holiday, and unique perks like birthday off.
- Why this job: Join a passionate team delivering unforgettable travel experiences while working remotely.
- Qualifications: Highly organised, detail-oriented, and enjoys fast-paced environments.
- Other info: Rare opportunity with low staff turnover and excellent career growth potential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently working alongside a specialist tailor-made travel company who is seeking a highly organised and detail-oriented Travel Operations Executive to join their Client Experience team. The role would suit somebody who enjoys travel, thrives in a fast-paced environment, and will take pride in ensuring exceptional client experiences through accurate administration and strong organisational skills.
The Client Experience team ensures that tailor-made holidays designed and sold by the company’s sales team are delivered exactly as promised to clients. You will support the delivery process from booking confirmation through to final travel documentation.
With a strong reputation for creating personalised travel experiences for clients worldwide, they are known for their collaborative culture, high service standards, and passion for delivering exceptional travel experiences. With top-notch Trustpilot reviews, our client prides themselves on the service they offer and are looking for somebody to contribute to the overall growth of the business.
The team works remotely but ensures they stay connected through monthly in-person connection days, team chats, and shared successes to maintain a strong team bond. With a low turnover of staff, these opportunities are rare; therefore, if you are interested, send your CV ASAP to avoid missing out!
Responsibilities will include but will not be limited to:
- Manage booking confirmations by ensuring supplier confirmations are received and preparing client documentation.
- Assist with sourcing, booking, and administering flights, including amendments and schedule changes.
- Monitor and process client balance payments, sending reminders and preparing final invoices.
- Prepare and check final travel documents to ensure all booking details are accurate before sending to clients.
- Support inbox management for the sales team during absences, responding to client and supplier queries.
- Provide occasional phone support when required.
- Assist with post-booking client administration, including documentation requests, payment links, and booking amendments.
- Support business projects and ad-hoc tasks as required.
Salary: £25,000 - £30,000 + quarterly bonus scheme (OTE £30,000 - £35,000) + benefits including 20 days holiday + bank holidays (rising by one day per year, up to 25 days), your birthday off, self-investment fund, 5 volunteering leave days each year, familiarisation trips, free access to GP and counselling services, and company pension scheme.
Hours: Full time, remote working (with monthly connection days in the Cheltenham office).
Luxury Travel Operations Executive in Cheltenham employer: Anderson Recruitment Ltd
Contact Detail:
Anderson Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Travel Operations Executive in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and how they’ve shaped your organisational skills. It’s all about making that personal connection.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to reflect how you can contribute to their mission of delivering exceptional client experiences. Confidence is key!
We think you need these skills to ace Luxury Travel Operations Executive in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role of a Travel Operations Executive. Highlight your organisational skills and any relevant travel experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how you can contribute to creating exceptional client experiences. We love hearing personal stories, so don’t hold back!
Showcase Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. Double-check everything before hitting send – it’s a great way to demonstrate your meticulous nature!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Anderson Recruitment Ltd
✨Know Your Stuff
Make sure you research the company and its tailor-made travel offerings. Familiarise yourself with their high service standards and what makes them stand out in the luxury travel market. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed bookings or handled multiple tasks simultaneously. Be ready to discuss how you ensure accuracy in documentation and client communications.
✨Emphasise Team Spirit
The company values a collaborative culture, so highlight your ability to work well in a team. Share instances where you've contributed to team success or supported colleagues, especially in a remote working environment.
✨Prepare for Client Scenarios
Think about potential client queries or issues that may arise during the booking process. Prepare responses that demonstrate your problem-solving skills and commitment to delivering exceptional client experiences, as this is crucial for the role.