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- Tasks: Help vulnerable customers find solutions and manage their accounts with care.
- Company: Join a well-established financial services company dedicated to positive customer outcomes.
- Benefits: Enjoy flexible hours and the chance to make a real difference in people's lives.
- Why this job: This role is perfect for those who want to combine customer service with meaningful impact.
- Qualifications: Experience with vulnerable customers and strong communication skills are essential.
- Other info: Work 35 hours a week with shifts covering weekdays and weekends.
The predicted salary is between 30000 - 42000 £ per year.
We are hiring on behalf of a well-established financial services company for the role of Vulnerable Customer Collections Agent. This position focuses on assisting vulnerable customers and those in arrears, working towards solutions that deliver positive outcomes. Hours: 35 hours per week, with flexibility required to cover shifts between Monday and Sunday. Business hours are 8am to 8pm on weekdays and 9am to 6pm on weekends. Key Responsibilities: * Conduct specialist support and collections activities in accordance with company policies and procedures. * Provide personalised support to vulnerable customers, ensuring the best possible outcomes. * Manage forbearance cases to bring agreements up to date. * Handle inbound and outbound communications while maintaining accurate records. * Ensure full compliance with all relevant regulations and internal policies. * Perform affordability assessments and negotiate realistic, sustainable repayment plans. Requirements: * Previous experience in supporting vulnerable customers (TEXAS model knowledge is preferred). * Understanding of FCA regulations. * Excellent communication and negotiation skills. * Flexible, detail-oriented, and a strong team player. This is an outstanding opportunity for someone passionate about customer service and compliance, looking to make a meaningful impact…
Vulnerable Customer Support employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Support
✨Tip Number 1
Familiarize yourself with the TEXAS model, as it's preferred for this role. Understanding how to apply this model in real-life scenarios will help you demonstrate your capability to support vulnerable customers effectively.
✨Tip Number 2
Brush up on FCA regulations related to customer support and collections. Being well-versed in these regulations will not only boost your confidence but also show that you are serious about compliance and customer care.
✨Tip Number 3
Practice your communication and negotiation skills. Role-playing different scenarios can help you prepare for the types of conversations you'll have with vulnerable customers, ensuring you can provide personalized support.
✨Tip Number 4
Be ready to discuss your previous experience with vulnerable customers during the interview. Think of specific examples where you made a positive impact, as this will highlight your passion for customer service and your ability to handle sensitive situations.
We think you need these skills to ace Vulnerable Customer Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Vulnerable Customer Collections Agent. Familiarize yourself with the TEXAS model and FCA regulations to demonstrate your knowledge in your application.
Tailor Your CV: Highlight your previous experience in supporting vulnerable customers. Use specific examples that showcase your communication and negotiation skills, as well as your ability to manage forbearance cases.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and compliance. Explain why you are interested in this role and how your skills align with the company's mission to assist vulnerable customers.
Review and Submit: Before submitting your application, review all documents for accuracy and completeness. Ensure that your CV and cover letter are free from errors and clearly convey your qualifications for the position.
How to prepare for a job interview at Anderson Knight
✨Show Empathy and Understanding
Since the role focuses on assisting vulnerable customers, it's crucial to demonstrate your ability to empathize with their situations. Share examples from your past experiences where you successfully supported individuals in difficult circumstances.
✨Familiarize Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) regulations is essential for this position. Make sure to review key regulations and be prepared to discuss how they apply to customer support and collections during your interview.
✨Highlight Your Communication Skills
Excellent communication is a must for this role. Prepare to showcase your negotiation skills and how you've effectively communicated with customers in previous roles. Consider practicing common scenarios you might encounter.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and a strong team player attitude. Be ready to discuss how you've adapted to changing schedules in the past and how you contribute positively to a team environment.
