At a Glance
- Tasks: Support major retailers by diagnosing and resolving technical issues remotely.
- Company: Join a dynamic team in the heart of Glasgow with a focus on innovation.
- Benefits: Enjoy hybrid working, free parking, and discounts at top retailers.
- Other info: Great career growth opportunities in a fast-paced environment.
- Why this job: Be part of a crucial team that keeps stores running smoothly while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 29370 - 29370 £ per year.
Anderson Knight is recruiting a Helpdesk Operator, based in the Technical Bureau team in the heart of Glasgow. We’re looking for switched-on, motivated individuals to join our clients Technical Bureau team, where you’ll play a key role in supporting some of the UK’s biggest retailers. You’ll be trained to monitor and remotely diagnose issues with Refrigeration, HVAC, and Lighting systems, helping to keep stores running smoothly.
Salary: £29,370.25 per annum
Hours: 37.5 hours per week (Sunday, Monday, Tuesday or Wednesday, Thursday, Friday 7pm - 7am & every third Saturday 7pm - 7am)
What You'll Be Doing:
- Responding to store alarms and logged faults, performing remote diagnostic checks
- Helping fix issues remotely or arranging engineer visits when needed
- Supporting field engineers and store teams via phone and email
- Triaging faults and identifying root causes to improve efficiency
- Escalating technical issues as needed and ensuring systems are set to specification
- Working closely with your team to maintain high service standards
- Attending training and staying up to date with technical developments
What We’re Looking For:
- Strong communication and customer service skills
- A natural problem-solver with good attention to detail
- Comfortable working across multiple software platforms simultaneously
- Calm under pressure and able to multitask effectively
- A reliable team player who’s eager to learn
- Experience working in a fast-paced environment is a bonus
- PC literate with confidence using Microsoft Office
- Willingness to work overtime during busy periods (summer, Christmas, etc.)
Company benefits:
- Free on-site parking
- Hybrid working – 4 days in the office and 1 day at home
- Subsidised canteen facilities & vending machines
- Pension scheme – up to 5% matched contribution
- Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
If you are ready to embrace this excellent opportunity, please forward your CV with confidence.
Nightshift Helpdesk Operator in Rutherglen employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment for Nightshift Helpdesk Operators in Glasgow, where you will be integral to the success of major UK retailers. With a focus on employee growth through comprehensive training and a culture that values teamwork and innovation, you can expect competitive benefits including hybrid working options, a pension scheme, and discounts at numerous retailers. Join us to make a meaningful impact while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Nightshift Helpdesk Operator in Rutherglen
✨Tip Number 1
Get to know the company! Research Anderson Knight and their Technical Bureau team. Understanding their values and what they do will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves diagnosing issues, try some mock scenarios or case studies. This will prepare you for those tricky questions and demonstrate your ability to think on your feet.
✨Tip Number 3
Brush up on your communication skills! As a Helpdesk Operator, you'll need to convey technical information clearly. Practise explaining complex ideas in simple terms to friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Nightshift Helpdesk Operator in Rutherglen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Helpdesk Operator role. Highlight your communication skills, problem-solving abilities, and any relevant experience in fast-paced environments.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to the Technical Bureau team. Don’t forget to mention your willingness to learn and adapt!
Show Off Your Tech Skills:Since you'll be working with various software platforms, make sure to mention your PC literacy and experience with Microsoft Office. If you have any specific technical skills related to HVAC or refrigeration, include those too!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Anderson Knight
✨Know Your Tech
Familiarise yourself with the basics of Refrigeration, HVAC, and Lighting systems. Being able to discuss these topics confidently will show that you're genuinely interested in the role and ready to tackle the technical challenges.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Think about times when you triaged faults or diagnosed problems under pressure. This will demonstrate your ability to think on your feet, which is crucial for a Helpdesk Operator.
✨Practice Communication
Since strong communication skills are key, practice explaining technical concepts in simple terms. You might be asked to describe how you'd assist a store team over the phone, so being clear and concise is essential.
✨Be Ready to Multitask
Expect questions about how you handle multiple tasks at once. Prepare to share strategies you use to stay organised and calm during busy periods, especially since this role involves responding to alarms and logged faults simultaneously.
