At a Glance
- Tasks: Handle complaints from start to finish, ensuring fair and timely resolutions.
- Company: Leading organisation in the financial services sector with a supportive culture.
- Benefits: 33 days holiday, birthday leave, bonus scheme, and hybrid working options.
- Other info: Flexible evening shifts and opportunities for career development.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: 1 year of complaint handling experience in a regulated environment.
The predicted salary is between 30000 - 40000 £ per year.
Anderson Knight is recruiting a Part-time Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £15.11
Hours: Tuesday + Wednesday (4pm-8pm) and Saturday (9am-6pm). These are the preferred shifts, however there is flexibility in the days for the evening shifts.
Key Responsibilities
- Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
- Communicate clearly and professionally with customers and internal stakeholders.
- Log and document all cases in line with regulatory and internal standards.
- Gather information from relevant departments to support resolution.
- Keep customers updated throughout the process and deliver a positive and supportive experience.
- Identify themes or trends that may support service or process improvements.
What We’re Looking For
- Minimum 1 year of end-to-end complaints experience (essential).
- Experience working within a regulated environment (financial services or similar).
- Strong written and verbal communication skills.
- Ability to manage sensitive or complex cases with empathy and professionalism.
- Proactive, organised and confident in working independently and as part of a team.
Benefits
- 33 days holiday (including public holidays)
- Additional birthday leave
- Discretionary bonus scheme
- Up to 20% pension contribution
- Private medical insurance & eyecare support
- Hybrid working available following probation
- Opportunities for career development
To apply, please send your CV in confidence.
Part-time Complaints Resolution Handler employer: Anderson Knight
Anderson Knight is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements in a hybrid model, generous benefits including 33 days of holiday and a robust pension scheme, employees are empowered to thrive both personally and professionally in the vibrant city of Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Complaints Resolution Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for complaints resolution roles and practice your responses. We want you to showcase your experience and how you handle cases with empathy and professionalism.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're keen and professional, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Part-time Complaints Resolution Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your end-to-end complaints handling experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in a regulated environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Part-time Complaints Resolution Handler role. Be sure to mention your communication skills and how you handle sensitive cases with empathy.
Showcase Your Communication Skills:Since this role involves clear communication with customers and stakeholders, make sure your written application reflects that. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Anderson Knight
✨Know Your Complaints Inside Out
Make sure you brush up on your end-to-end complaint handling experience. Be ready to discuss specific cases you've managed, focusing on how you ensured fair and timely outcomes. This will show that you understand the process and can handle it effectively.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and professionally. You might want to prepare examples of how you've communicated with customers and stakeholders in the past, especially in challenging situations.
✨Showcase Your Empathy
This role requires managing sensitive cases, so be prepared to demonstrate your ability to handle complaints with empathy and professionalism. Think of instances where you turned a negative experience into a positive one for the customer.
✨Highlight Your Organisational Skills
As you'll be managing a caseload, it's crucial to show that you're proactive and organised. Prepare to discuss how you prioritise tasks and keep track of multiple cases, ensuring nothing falls through the cracks.
