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- Tasks: Resolve customer complaints efficiently while maintaining professionalism and excellent service.
- Company: Join a leading financial services organisation dedicated to customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, bonuses, and hybrid working options after training.
- Why this job: Be part of a supportive team that values your input and offers growth opportunities.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
- Other info: Flexible shifts on weekends with potential for hybrid work after training.
Anderson Knight is working with a leading financial services organisation to recruit a dedicated Part-Time Complaints Resolution Handler. This role is crucial in ensuring customer complaints are resolved efficiently and in line with company procedures.
Working Hours: Shifts: Saturday and/or Sunday 09:00 – 18:00. Hybrid working available after 5–6 weeks of training.
Salary: £25,000 Pro rata
Key Responsibilities:
- Log, manage, and resolve customer complaints accurately.
- Take full ownership of a caseload and ensure timely resolution.
- Follow company procedures and compliance standards.
- Deliver excellent customer service and maintain professionalism.
- Work closely with internal teams to facilitate resolutions.
- Keep customers updated on the progress of their complaints.
- Identify complaint trends and contribute to improvement strategies.
Requirements:
- Experience handling complaints from start to finish.
- Strong written and verbal English skills.
- Excellent attention to detail.
- Ability to build strong customer relationships.
Benefits:
- 33 days’ holiday (pro-rata for part-time employees)
- Birthday day off
- Discretionary bonus
- Up to 20% pension contributions
- Eyecare and private medical insurance benefits
If you’re interested in this opportunity, please submit your CV in confidence.
Part time Complaints Handler employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints in the financial services sector. Understanding typical issues customers face will help you demonstrate your knowledge during interviews and show that you're proactive.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you feel more confident when discussing how to resolve complaints effectively.
✨Tip Number 3
Network with current or former complaints handlers in the financial services industry. They can provide insights into the role and share tips on what the hiring managers are looking for.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your answers with their approach during the interview will show that you’re a good fit for their team.
We think you need these skills to ace Part time Complaints Handler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in handling complaints and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with complaint resolution. Use bullet points to detail your achievements and skills, particularly focusing on your attention to detail and ability to build customer relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully resolved complaints in the past and how you can contribute to improving customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Anderson Knight
✨Showcase Your Complaint Handling Experience
Be prepared to discuss specific examples of how you've successfully resolved complaints in the past. Highlight your ability to take ownership of a case and ensure timely resolutions, as this is crucial for the role.
✨Demonstrate Strong Communication Skills
Since the role requires excellent written and verbal English skills, practice articulating your thoughts clearly. You might be asked to explain how you would communicate with customers about their complaints, so think about how to maintain professionalism while being empathetic.
✨Emphasise Attention to Detail
This position demands a keen eye for detail. Prepare to discuss how you ensure accuracy when logging and managing complaints. You could mention any tools or methods you use to keep track of details effectively.
✨Understand Company Procedures
Familiarise yourself with common complaint handling procedures and compliance standards in the financial services sector. Showing that you understand the importance of following these guidelines will demonstrate your commitment to the role.
