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For Companies At a Glance
- Tasks: Coordinate engineering activities and support engineers with resources for effective service delivery.
- Company: Join a well-established facilities management business in Hillington.
- Benefits: Competitive salary, structured shifts, and opportunities for career growth.
- Why this job: Be at the heart of engineering operations and make a real impact.
- Qualifications: Experience in coordination or planning within a service environment is essential.
- Other info: Dynamic role with a focus on problem-solving and teamwork.
The predicted salary is between 28500 - 29285 £ per year.
Anderson Knight is recruiting an Engineering Service Coordinator on behalf of a well-established facilities management business in Hillington. This is not a standard helpdesk role. This position sits at the heart of engineering operations ideal for someone who understands service environments, enjoys problem-solving, and can confidently coordinate technical workloads while supporting engineers with the information and resources they need to deliver.
You will be responsible for planning engineering activity, supporting fault diagnosis, coordinating parts, and ensuring service delivery meets customer and contractual expectations.
Working Pattern
- 40 hours per week on a rolling 4 on / 4 off shift pattern
- Shifts: 08:00 - 18:30, 09:00 - 19:00
- Salary – £28,500-£29,285 DOE
The Role
You will act as the operational link between customers, engineers, and internal teams — ensuring jobs are prioritised correctly, resources are deployed effectively, and service standards are consistently achieved.
Key Responsibilities
- Coordinate and prioritise the daily workload of the engineering team
- Plan and allocate engineering resources to meet service deadlines and SLAs
- Use system data to support remote fault diagnosis and determine engineer attendance requirements
- Monitor live jobs, identifying risks, delays, or service issues early
- Keep customers informed on job progress and resolution timelines
- Manage escalations professionally and drive issues through to completion
- Ensure engineers follow procedures, compliance requirements, and quality standards
- Understand customer contracts and support delivery against service level agreements
- Produce scheduled and ad-hoc performance reports
- Coordinate procurement of spare parts and schedule installation works
- Work closely with management to flag operational issues and support solutions
What We’re Looking For
This role suits someone from a service coordination, engineering planning, or FM support environment, not a general call centre background.
- Proven experience in a coordination or planning role (engineering/service environment highly desirable)
- Strong organisational skills with the ability to manage multiple live priorities
- Confident working with systems and interpreting job or asset data
- Good working knowledge of Excel and Microsoft Office
- Comfortable communicating with engineers, customers, and internal stakeholders
- Calm under pressure and able to make practical, balanced decisions
- Team-focused with a proactive, problem-solving approach
Why Apply?
- Stable role within a well-established FM organisation
- Varied position combining coordination, technical support, and operations
- Opportunity to work closely with engineering teams and build sector knowledge
- Competitive salary
- Structured shift pattern offering regular days off
To apply, please submit your CV in confidence.
Engineering Service Coordinator in Norfolk employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Service Coordinator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the engineering and facilities management sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their service delivery standards and be ready to discuss how your skills can help meet those expectations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you successfully coordinated tasks or resolved issues. This will help you shine during interviews, especially for a role that requires quick thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Engineering Service Coordinator in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Engineering Service Coordinator role. Highlight any previous experience in service coordination or engineering planning, as this will show us you understand the environment we're working in.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past roles. We love candidates who can think on their feet and come up with practical solutions, so don’t hold back on sharing those stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Anderson Knight
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Engineering Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating workloads and supporting engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations where you coordinated resources or managed service delivery issues, and be ready to discuss how you approached them.
✨Brush Up on Your Technical Knowledge
Make sure you're comfortable discussing technical aspects relevant to the engineering environment. Review any systems or software mentioned in the job description, especially if they relate to fault diagnosis or resource allocation. This will help you speak confidently about how you can support the engineering team.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about their service standards, how they measure success in this position, or what challenges the engineering team currently faces. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
