At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a regulated financial environment.
- Company: Join a reputable Glasgow-based financial services firm with a focus on quality and compliance.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Flexible working hours with a focus on continuous improvement and team development.
- Why this job: Make a real difference by driving team performance and enhancing customer experiences.
- Qualifications: Experience in leadership roles within regulated environments and strong people management skills.
The predicted salary is between 35000 - 45000 £ per year.
Anderson Knight is recruiting a Team Leader (Complaints) for a 12-month FTC on behalf of a Glasgow-based client within a regulated financial services environment. This is a hands-on leadership role where you will be responsible for driving team performance, ensuring high-quality customer outcomes, and supporting daily operations. You'll lead from the front, balancing people management with active involvement in day-to-day workflow.
Hours: 35 per week (Monday- Fri 8am-8pm and Sat- Sunday 9am-6pm), however this is rota managed and can be discussed at screening.
What you'll be doing:
- Leading and motivating a team to deliver high-quality service in line with regulatory standards
- Managing daily workloads, allocating tasks, and ensuring SLAs are achieved
- Acting as the main point of contact for operational queries and escalations
- Supporting with day-to-day tasks during peak periods (hands-on approx. 40% of role)
- Monitoring performance, providing feedback, and conducting 1-1s and coaching sessions
- Supporting recruitment, onboarding, and ongoing development of team members
- Ensuring compliance with data protection, AML, and regulatory requirements
- Driving continuous improvement and contributing to a positive, solution-focused team culture
What we're looking for:
- Previous experience in a Team Leader or senior role within a regulated environment
- Strong people management and coaching skills
- Ability to manage workloads and drive team performance
- Excellent communication and stakeholder management skills
- Strong attention to detail with a focus on compliance and risk
- Proactive, adaptable, and solutions-focused approach
- Experience within financial services or a regulated environment is essential.
If you're interested, please submit your CV in confidence.
Complaints Team Leader in Milton employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment for the Complaints Team Leader role, where you will have the opportunity to lead a dedicated team in a regulated financial services setting in Glasgow. With a strong emphasis on employee development, you will benefit from ongoing training and coaching, fostering both personal and professional growth. The company promotes a positive culture that values high-quality service and compliance, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Leader in Milton
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Prepare some solid examples of how you've led teams in the past. Think about specific challenges you faced and how you overcame them. This will show that you're not just a talker but someone who gets things done.
✨Tip Number 3
Practice your communication skills! As a Team Leader, you'll need to convey ideas clearly and motivate your team. Try role-playing with a friend or family member to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Complaints Team Leader in Milton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Team Leader role. Highlight your previous experience in a regulated environment and any leadership roles you've held. We want to see how you can drive team performance!
Showcase Your People Skills:Since this role is all about leading and motivating a team, don’t forget to include examples of how you've successfully managed people in the past. We love seeing those coaching moments and how you’ve helped others grow!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your attention to detail.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Make sure you understand the financial services environment and the specific regulations that apply. Brush up on compliance, data protection, and AML requirements, as these will likely come up in your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating team members, managing workloads, and driving performance. Be ready to discuss how you handle coaching and feedback.
✨Be Hands-On
Since this role involves a hands-on approach, be prepared to talk about times when you've jumped in to support your team during peak periods. Share specific instances where your involvement made a difference in achieving SLAs or improving service quality.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your stakeholder management skills and your ability to handle operational queries and escalations.
