At a Glance
- Tasks: Manage key client relationships and ensure exceptional service delivery in the aviation sector.
- Company: Join Loganair, a leading airline with a focus on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive salary, generous leave, staff travel perks, and hybrid working options.
- Other info: Opportunity for career growth in a fast-paced aviation environment.
- Why this job: Be part of a dynamic team that values customer engagement and continuous improvement.
- Qualifications: Experience in account management or customer service with strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Anderson Knight is delighted to be recruiting on behalf of Loganair for a Key Account Manager to join their Charter Services team based in Aberdeen. This is an exciting opportunity for a commercially minded and customer-focused professional to take ownership of key client relationships across Loganair’s Contract Flying division. Working closely with customers, brokers and internal operational teams, you’ll play a pivotal role in delivering an exceptional customer experience while driving commercial performance, service excellence and continuous improvement. This role would suit someone with experience in account management, customer engagement or service delivery who enjoys building long-term relationships and working in a fast-paced operational environment.
Salary – Competitive + Excellent Benefits
Hours – 35 hours per week
What You’ll Be Doing
- Acting as the primary point of contact for key Contract Flying customers, brokers and stakeholders
- Building and maintaining strong customer relationships to maximise satisfaction and repeat business
- Monitoring service performance through KPIs, identifying trends and implementing improvements
- Producing monthly and quarterly performance reports, presenting insights and recommendations to internal and external stakeholders
- Leading customer review meetings and coordinating communications across multiple stakeholders
- Working closely with Operations, Engineering, Flight Support and Finance to ensure seamless service delivery
- Supporting commercial activity including quotations, tender submissions, pricing proposals and opportunity tracking
- Coordinating invoicing with Finance to ensure accuracy and timely billing
- Developing engaging customer presentations and service reviews
- Identifying opportunities to improve customer experience, operational processes and service delivery
- Providing support across the wider Charter Services team as required
What We’re Looking For
- Previous experience within account management, customer engagement or service delivery
- A commercial mindset with experience preparing proposals, quotations or tender responses
- Excellent relationship-building and stakeholder management skills
- Strong analytical skills with the ability to interpret performance data and communicate meaningful insights
- Highly organised with excellent attention to detail and the ability to manage multiple priorities
- A proactive, solutions-focused approach with strong decision-making skills
- Advanced Microsoft 365 skills, particularly Excel, PowerPoint and Word
- Aviation experience would be advantageous but is not essential
Benefits
- Generous annual leave entitlement, increasing with length of service (up to 36 days including bank holidays)
- Competitive pension scheme with enhanced employer contributions based on service
- Staff travel programme including annual complimentary flights and access to discounted standby travel with partner airlines including British Airways, Emirates, Virgin Atlantic, United Airlines and many more
- Hotel and airport lounge discounts
- Hybrid working with the opportunity to work remotely one day per week
- Life assurance (4x basic salary)
- Salary sacrifice car scheme (subject to eligibility)
- Company-funded healthcare plan with the option to add family members
- 24/7 Employee Assistance Programme and access to Mental Health First Aiders
- Occupational health support including physiotherapy
- Enhanced maternity and paternity leave
If you’re passionate about delivering outstanding customer service, building long-term client relationships and working within a dynamic aviation environment, we’d love to hear from you. Apply today or contact Anderson Knight for a confidential discussion.
Key Account Manager – Charter Services employer: Anderson Knight
Loganair is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as extensive annual leave, a robust pension scheme, and a unique staff travel programme. With a dynamic work culture in Aberdeen, employees are encouraged to build meaningful relationships while enjoying the flexibility of hybrid working and access to comprehensive health support. Join us to be part of a team that values service excellence and continuous improvement in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager – Charter Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Knight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Knight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager – Charter Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Knight:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Knight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Knight!
How to prepare for a job interview at Anderson Knight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
