At a Glance
- Tasks: Support and optimise the HR system while providing top-notch customer service.
- Company: Join a well-established organisation with a collaborative culture.
- Benefits: Competitive salary, hybrid working model, and comprehensive benefits package.
- Other info: Enjoy a dynamic environment with opportunities for growth and improvement.
- Why this job: Gain valuable experience in HR systems and make a real impact on processes.
- Qualifications: Strong problem-solving skills and attention to detail are essential.
An exciting opportunity has arisen for an experienced People System Support Administrator to join a well-established organisation on a 6-month fixed-term contract. This role is responsible for supporting the day-to-day maintenance and optimisation of the organisation’s HR system (iTrent), acting as a subject matter expert and key point of contact for system-related queries. The successful candidate will play an important role in ensuring data accuracy, driving best practice, and delivering a high standard of customer service to internal stakeholders.
Key Responsibilities
- Manage the central HR systems queries mailbox, responding to and resolving issues within agreed service levels to deliver an excellent user experience
- Act as a super user for the iTrent system, providing technical support to internal stakeholders and liaising with external suppliers and internal IT teams where required
- Troubleshoot system issues, identify root causes, and escalate software-related problems to the system provider where necessary
- Set up new user accounts for employees, including onboarding new starters and managing permissions and security access
- Generate scheduled and ad hoc reports using iTrent and reporting tools (e.g. Business Objects), ensuring accuracy and timely delivery
- Support data integrity through regular audits and data cleansing activities
- Assist with continuous improvement initiatives relating to HR systems and processes
- Ensure system usage and processes remain compliant with GDPR and data protection requirements
Skills & Experience
Desirable:
- Previous experience working with HR/People systems (ideally iTrent)
- Experience working within a HR or People function
Essential:
- Strong problem-solving skills, with the ability to investigate issues and identify root causes
- High attention to detail and commitment to data accuracy
- Good working knowledge of Microsoft Excel
- Strong communication skills and a customer-focused approach
- A proactive, “can-do” attitude with the ability to work both independently and as part of a team
What’s on Offer
- Competitive salary
- Hybrid working model (4 days in the office, 1 day at home)
- Opportunity to gain experience within a fast-paced, collaborative environment
- Exposure to HR systems and process improvement initiatives
- Comprehensive company benefits package
People System Support Administrator in Glasgow employer: Anderson Knight
Join a well-established organisation as a People System Support Administrator, where you will thrive in a supportive and collaborative work culture. With a competitive salary and a hybrid working model, this role offers you the chance to enhance your skills in HR systems while contributing to meaningful process improvements. Enjoy comprehensive benefits and the opportunity for professional growth in a dynamic environment that values data accuracy and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land People System Support Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its HR systems, especially iTrent. Show us you’re not just another candidate; demonstrate your knowledge and enthusiasm for the role!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've tackled issues head-on, especially in a customer service context. We love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in our team.
We think you need these skills to ace People System Support Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People System Support Administrator role. Highlight your experience with HR systems, especially iTrent, and showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled system issues or improved processes in the past. We love a good story!
Show Off Your Attention to Detail:Since data accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Anderson Knight
✨Know Your iTrent Inside Out
Make sure you brush up on your knowledge of the iTrent system before the interview. Familiarise yourself with its features and functionalities, as well as common issues users face. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled system-related issues in the past. Think about specific problems you’ve solved, the steps you took, and the outcomes. This will highlight your strong problem-solving skills and your ability to maintain data accuracy.
✨Communicate Like a Pro
Since this role involves a lot of interaction with internal stakeholders, practice your communication skills. Be ready to explain technical concepts in simple terms and showcase your customer-focused approach. A friendly, approachable attitude can go a long way!
✨Be Ready for Data Integrity Questions
Expect questions about maintaining data integrity and compliance with GDPR. Prepare to discuss your experience with audits and data cleansing activities. Showing that you understand the importance of data protection will set you apart from other candidates.
