At a Glance
- Tasks: Handle complaints from start to finish, ensuring fair and timely resolutions.
- Company: Leading organisation in the financial services sector with a supportive culture.
- Benefits: 33 days holiday, birthday leave, bonus scheme, and private medical insurance.
- Other info: Flexible hybrid working and great career development opportunities.
- Why this job: Make a real difference by helping customers and improving services.
- Qualifications: 1 year of complaint handling experience in a regulated environment.
The predicted salary is between 30000 - 40000 £ per year.
Anderson Knight is recruiting a Part‑time Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end‑to‑end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £15.11
Hours: Tuesday + Wednesday (4pm-8pm) and Saturday (9am-6pm). These are the preferred shifts, however there is flexibility in the days for the evening shifts.
Key Responsibilities:
- Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
- Communicate clearly and professionally with customers and internal stakeholders.
- Log and document all cases in line with regulatory and internal standards.
- Gather information from relevant departments to support resolution.
- Keep customers updated throughout the process and deliver a positive and supportive experience.
- Identify themes or trends that may support service or process improvements.
What We're Looking For:
- Minimum 1 year of end‑to‑end complaints experience (essential).
- Experience working within a regulated environment (financial services or similar).
- Strong written and verbal communication skills.
- Ability to manage sensitive or complex cases with empathy and professionalism.
- Proactive, organised and confident in working independently and as part of a team.
Benefits:
- 33 days holiday (including public holidays)
- Additional birthday leave
- Discretionary bonus scheme
- Up to 20% pension contribution
- Private medical insurance & eyecare support
- Hybrid working available following probation
- Opportunities for career development
Part-Time Complaints Resolution Handler in Glasgow employer: Anderson Knight
Anderson Knight is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements in a vibrant Glasgow location, employees benefit from generous holiday allowances, private medical insurance, and a commitment to career development, making it an ideal place for those seeking meaningful and rewarding employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Complaints Resolution Handler in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Part-Time Complaints Resolution Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaint handling experience and think of examples that showcase your skills. We want you to be ready to impress with your ability to manage cases from start to finish, so practice articulating your process clearly.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Part-Time Complaints Resolution Handler in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your end-to-end complaints handling experience. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors – we want to see your attention to detail!
Highlight Your Empathy:In your application, share examples of how you've managed sensitive cases with empathy and professionalism. We love seeing candidates who can connect with customers and provide a supportive experience.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Anderson Knight
✨Know Your Complaints Inside Out
Make sure you brush up on your end-to-end complaint handling experience. Be ready to discuss specific cases you've managed, focusing on how you ensured fair and timely outcomes. This will show that you understand the process and can handle it effectively.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios with a friend to get comfortable with how to convey information to customers and stakeholders.
✨Showcase Your Empathy
Prepare examples that highlight your ability to manage sensitive cases with empathy. Think about times when you turned a negative customer experience into a positive one, as this will demonstrate your capability to deliver supportive experiences.
✨Be Proactive and Organised
During the interview, emphasise your proactive approach and organisational skills. Share strategies you use to keep track of multiple cases and how you identify trends for service improvements. This will show that you're not just reactive but also forward-thinking.
