At a Glance
- Tasks: Support major retailers by diagnosing and resolving technical issues remotely.
- Company: Join a dynamic team in the heart of Glasgow with a focus on innovation.
- Benefits: Enjoy 33 days holiday, private pension, and health cashback plan.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a crucial team that keeps stores running smoothly and efficiently.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28000 - 28500 £ per year.
Anderson Knight is recruiting a Helpdesk Operator, based in the Technical Bureau team in the heart of Glasgow. We’re looking for switched‑on, motivated individuals to join our clients Technical Bureau team, where you’ll play a key role in supporting some of the UK’s biggest retailers. You’ll be trained to monitor and remotely diagnose issues with Refrigeration, HVAC, and Lighting systems, helping to keep stores running smoothly.
Salary: £29,370.25 per annum
Hours: 37.5 hours per week (Sunday, Monday, Tuesday or Wednesday, Thursday, Friday 7pm – 7am & every third Saturday 7pm – 7am)
What You’ll Be Doing:
- Responding to store alarms and logged faults, performing remote diagnostic checks
- Helping fix issues remotely or arranging engineer visits when needed
- Supporting field engineers and store teams via phone and email
- Triaging faults and identifying root causes to improve efficiency
- Escalating technical issues as needed and ensuring systems are set to specification
- Working closely with your team to maintain high service standards
- Attending training and staying up to date with technical developments
What We’re Looking For:
- Strong communication and customer service skills
- A natural problem‑solver with good attention to detail
- Comfortable working across multiple software platforms simultaneously
- Calm under pressure and able to multitask effectively
- A reliable team player who’s eager to learn
- Experience working in a fast‑paced environment is a bonus
- PC literate with confidence using Microsoft Office
- Willingness to work overtime during busy periods (summer, Christmas, etc.)
Company benefits:
- 33 Days Holiday (Inc. Bank Holidays)
- Private Pension
- HealthShield Cashback Plan – Reclaim part of your dental/optical costs.
- OneCity – Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club – Discounted Bus Travel
If you are ready to embrace this excellent opportunity, please forward your CV with confidence.
Helpdesk Operator – Nightshift in Glasgow employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment for Helpdesk Operators in Glasgow, where employees are empowered to develop their skills while providing essential support to major UK retailers. With a comprehensive benefits package including 33 days of holiday, private pension, and health services, the company prioritises employee well-being and growth. The collaborative culture fosters teamwork and innovation, making it an ideal place for motivated individuals seeking a rewarding career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operator – Nightshift in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Knight. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Knight before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operator – Nightshift in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Knight:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Knight specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Knight!
How to prepare for a job interview at Anderson Knight
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
