At a Glance
- Tasks: Support customers facing financial difficulties and help them find manageable repayment options.
- Company: Dynamic company in Glasgow with a focus on customer service and support.
- Benefits: 33 days annual leave, birthday leave, bonus scheme, and private medical insurance.
- Other info: Enjoy hybrid working after training and great career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
Location: Glasgow (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week
Shift Pattern: 8:00am - 4:00pm (3 weeks), 12:00pm - 8:00pm (1 week), 1 in 4 weekend rota (with a day off in lieu)
The Role
As a Customer Solutions Advisor, you'll work closely with customers who may be experiencing financial difficulties, helping them explore suitable options and agree manageable repayment arrangements.
Key Responsibilities
- Speak with customers via inbound and outbound calls, providing support and guidance in a professional and empathetic manner.
- Understand individual customer circumstances and identify appropriate solutions tailored to their needs.
- Conduct income and expenditure assessments to determine affordable repayment options.
- Negotiate and agree sustainable payment arrangements while ensuring positive customer outcomes.
- Maintain accurate and detailed records of all customer interactions and agreed actions.
- Work towards individual and team objectives while delivering a high standard of customer service.
- Ensure all activities are carried out in line with company procedures and regulatory requirements.
About You
- Previous experience within customer service, contact centre, financial services, or collections environments.
- Excellent communication and listening skills, with the ability to build trust and rapport.
- Comfortable handling sensitive conversations with empathy and professionalism.
- Strong attention to detail and ability to follow established processes.
- Positive, resilient, and solutions-focused approach.
- A willingness to learn and develop within a regulated environment.
Benefits
- 33 days annual leave, including public holidays
- Additional birthday leave
- Discretionary bonus scheme
- Up to 15% employer pension contribution
- Private medical insurance and eyecare support
- Hybrid working following successful completion of training and probation
If you’re passionate about delivering outstanding customer service and helping people find positive solutions, we would love to hear from you. Please submit your CV in confidence.
Customer Solutions Advisor in Glasgow employer: Anderson Knight
As a Customer Solutions Advisor in Glasgow, you will join a supportive and dynamic team dedicated to making a positive impact on customers' lives. With a strong emphasis on employee growth, we offer comprehensive training, hybrid working options, and generous benefits including 33 days of annual leave and a discretionary bonus scheme. Our culture prioritises empathy and professionalism, ensuring that you can thrive in your role while helping others navigate their financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling sensitive conversations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles that demonstrate your communication skills and ability to handle difficult situations. We love hearing real stories!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping customers!
We think you need these skills to ace Customer Solutions Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Solutions Advisor role. Highlight any previous customer service or financial experience, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a great fit for the role. Keep it friendly and professional.
Showcase Your Empathy:Since this role involves sensitive conversations, it’s important to demonstrate your ability to handle these situations with care. Include examples in your application that show how you've successfully navigated tough discussions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Anderson Knight
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Solutions Advisor. Familiarise yourself with the key tasks like conducting income assessments and negotiating payment arrangements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since you'll be dealing with customers facing financial difficulties, it's crucial to convey your ability to handle sensitive conversations with empathy. Prepare examples from your past experiences where you've successfully supported customers in tough situations. This will highlight your suitability for the role.
✨Practice Active Listening
During the interview, focus on showcasing your communication skills. Practice active listening by summarising what the interviewer says and responding thoughtfully. This not only shows that you’re engaged but also reflects your ability to build trust and rapport with customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and how you would handle specific customer situations. Think of potential scenarios related to financial difficulties and prepare your responses. This will help you demonstrate your solutions-focused approach and attention to detail.
