At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure compliance.
- Company: Join a Glasgow-based financial services company with a strong focus on customer outcomes.
- Benefits: Competitive salary of £35,750 and flexible working hours.
- Other info: Opportunity for career growth and a collaborative team culture.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in a leadership role within a regulated industry is essential.
The predicted salary is between 35750 - 35750 £ per year.
Anderson Knight is delighted to be recruiting on behalf of a Glasgow-based client operating within a regulated financial services environment. We are seeking an experienced and motivated Team Leader to join the business on a 12-month fixed-term contract. This is a hands-on leadership position where you'll play a key role in driving team performance, delivering positive customer outcomes, and supporting day-to-day operations. You'll lead by example, balancing effective people management with active involvement in operational workflows to ensure service excellence and regulatory compliance.
Salary: £35,750
Hours: 35 hours per week on a rota basis covering Monday to Friday, 8:00am‑8:00pm, and Saturday to Sunday, 9:00am‑6:00pm. Working patterns will be discussed during the screening process.
Key Responsibilities
- Lead, motivate, and develop a team to deliver exceptional customer service and achieve regulatory standards.
- Manage daily workflow, allocate resources effectively, and ensure service level agreements are consistently met.
- Act as the primary escalation point for operational queries and customer issues.
- Provide hands-on support during peak periods, contributing directly to operational activity when required (approximately 40% of the role).
- Monitor individual and team performance, conducting regular one-to-ones, coaching sessions, and performance reviews.
- Support recruitment, onboarding, and the ongoing development of team members.
- Ensure adherence to data protection, AML, and all relevant regulatory requirements.
- Identify opportunities for process improvement and foster a positive, collaborative, and customer-focused culture.
About You
- Previous experience in a Team Leader, Supervisor, or similar leadership role within a regulated environment.
- Strong people management, coaching, and performance development skills.
- Proven ability to manage workloads, prioritise effectively, and achieve operational targets.
- Excellent communication and stakeholder management capabilities.
- High attention to detail with a strong understanding of compliance, risk, and regulatory obligations.
- Proactive, adaptable, and solution-oriented approach to leadership.
Essential Experience
- Experience within financial services or another regulated industry is essential.
If you're looking for an opportunity to make a tangible impact while developing and leading a high-performing team, we'd love to hear from you. Please submit your CV in confidence.
Customer Complaints Team Manager (12-Month FTC) in Glasgow employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment in the heart of Glasgow, where you can thrive as a Customer Complaints Team Manager. With a strong focus on employee development and a commitment to service excellence, you'll have the opportunity to lead a motivated team while enjoying a competitive salary and flexible working patterns. Join us to make a meaningful impact in the financial services sector, where your leadership will drive positive customer outcomes and foster a collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Team Manager (12-Month FTC) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in leading teams and achieving operational targets.
✨Tip Number 3
Showcase your hands-on leadership style! During interviews, share specific examples of how you've supported your team during peak periods and contributed directly to operations. This will highlight your proactive approach and ability to drive performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Complaints Team Manager (12-Month FTC) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in regulated environments, as this is key for us.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to lead teams and improve customer outcomes. We love seeing how you've made a difference!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, especially when it comes to your communication skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Make sure you understand the financial services environment and the specific regulations that apply. Brush up on compliance, risk management, and customer service standards relevant to the role. This will show that you're not just a leader but also someone who knows the ins and outs of the industry.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team, handled escalations, or improved processes. Be ready to discuss your approach to coaching and performance development, as this is key for the role.
✨Demonstrate Problem-Solving Skills
Since you'll be acting as the primary escalation point for operational queries, come prepared with examples of how you've tackled complex issues in previous roles. Highlight your proactive and solution-oriented mindset, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your commitment to fostering a positive, collaborative environment.
