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For Companies At a Glance
- Tasks: Manage customer enquiries and complaints while providing essential administrative support.
- Company: Join a growing compliance team in a dynamic financial services environment.
- Benefits: Gain valuable experience, receive comprehensive training, and enjoy ongoing support.
- Other info: Flexible working hours with opportunities for career development.
- Why this job: Make a real difference by helping customers and enhancing your skills in a supportive team.
- Qualifications: Experience in customer service or complaints handling is preferred; strong communication skills are essential.
The predicted salary is between 23500 - 23500 £ per year.
Anderson Knight is recruiting for a Customer Complaints Coordinator to join our client’s Compliance team on a 3-month fixed-term contract, based in Glasgow. This is a fantastic opportunity to become part of an expanding team supporting the Motor Finance Consumer Redress Scheme.
In this role, you will be responsible for managing inbound customer enquiries, handling complaints, and providing administrative support to the wider compliance function. Working closely with the Compliance Team Leader, you’ll ensure customers, Claims Management Companies (CMCs), and third parties receive a professional, efficient service, with all activity managed in accordance with FCA regulations and internal procedures.
Hours: 35 hours per week (mainly Monday–Friday, 9:00am–5:00pm, with some flexibility required)
Salary: £23,500
Key Responsibilities
- Manage inbound customer calls, delivering accurate, professional, and empathetic support.
- Record and process customer and CMC complaints in line with internal procedures and FCA requirements.
- Monitor and manage shared team inboxes, ensuring queries and complaints are actioned or escalated appropriately.
- Handle customer call‑back requests and support resolutions within agreed service levels.
- Communicate with customers, solicitors, and third parties via phone and email to obtain relevant information.
- Provide administrative support to Compliance Specialists during complaint reviews and investigations.
- Assist the wider Compliance function with additional tasks as required.
Skills & Experience Required
- Previous experience within a customer service, complaints handling, or call‑based environment.
- Strong communication skills with a professional and customer‑focused approach.
- High attention to detail and excellent organisational abilities.
- Ability to prioritise workloads and manage multiple tasks in a fast‑paced setting.
- Competent in Microsoft Office applications, particularly Word and Excel.
- Previous financial services experience would be advantageous, though not essential.
What’s on Offer
- Valuable experience within a compliance‑focused financial services environment.
- Comprehensive training and ongoing support.
- Opportunity to develop within a growing and supportive team.
Customer Complaints Coordinator in Glasgow employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Complaints Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to customer service and complaints handling. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application process. Reach out directly to the hiring manager or team leader via email. Express your interest and ask insightful questions about the role. It shows initiative!
✨Tip Number 4
Stay organised! Keep track of all the roles you apply for, including details about the company and the position. This will help you tailor your follow-up messages and prepare better for interviews. Plus, it keeps your job search stress-free!
We think you need these skills to ace Customer Complaints Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Complaints Coordinator. Highlight any relevant experience in customer service or complaints handling, and don’t forget to mention your organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Compliance team. Share specific examples of how you've handled customer complaints or provided exceptional service in the past.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to demonstrate your empathetic approach to customer interactions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Anderson Knight
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Complaints Coordinator. Familiarise yourself with the Motor Finance Consumer Redress Scheme and FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves managing customer enquiries and complaints, be prepared to demonstrate your strong communication skills. Think of examples from your past experience where you effectively handled difficult situations or resolved conflicts. Practising these scenarios can help you articulate your approach during the interview.
✨Highlight Your Organisational Abilities
The job requires excellent organisational skills, so come ready to discuss how you prioritise tasks and manage your workload. You might want to share specific tools or methods you use to stay organised, especially in fast-paced environments. This will show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.