At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service in a regulated environment.
- Company: Join a Glasgow-based financial services firm with a focus on quality and compliance.
- Benefits: Competitive salary of £35,750 and a supportive work culture.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving team performance and ensuring customer satisfaction.
- Qualifications: Experience in a leadership role within a regulated environment is essential.
The predicted salary is between 35750 - 35750 £ per year.
Anderson Knight is recruiting a Team Leader for a 12-month FTC on behalf of a Glasgow-based client within a regulated financial services environment. This is a hands-on leadership role where you will be responsible for driving team performance, ensuring high-quality customer outcomes, and supporting daily operations. You'll lead from the front, balancing people management with active involvement in day-to-day workflow.
Hours: 35 per week (Monday- Fri 8am-8pm and Sat- Sunday 9am-6pm), however this is rota managed and can be discussed at screening.
Salary: £35,750
What you'll be doing:
- Leading and motivating a team to deliver high-quality service in line with regulatory standards
- Managing daily workloads, allocating tasks, and ensuring SLAs are achieved
- Acting as the main point of contact for operational queries and escalations
- Supporting with day-to-day tasks during peak periods (hands‑on approx. 40% of role)
- Monitoring performance, providing feedback, and conducting 1‑1s and coaching sessions
- Supporting recruitment, onboarding, and ongoing development of team members
- Ensuring compliance with data protection, AML, and regulatory requirements
- Driving continuous improvement and contributing to a positive, solution‑focused team culture
What we're looking for:
- Previous experience in a Team Leader or senior role within a regulated environment
- Strong people management and coaching skills
- Ability to manage workloads and drive team performance
- Excellent communication and stakeholder management skills
- Strong attention to detail with a focus on compliance and risk
- Proactive, adaptable, and solutions‑focused approach
Experience within financial services or a regulated environment is essential. If you're interested, please submit your CV in confidence.
Complaints Team Leader - 12-Month FTC in Glasgow employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment for the Complaints Team Leader role, where you will have the opportunity to lead a dedicated team in a regulated financial services setting. With a focus on employee development, you will benefit from ongoing training and coaching, ensuring your growth within the company. Located in Glasgow, the company promotes a positive culture that values high-quality service and compliance, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Leader - 12-Month FTC in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Research their values and mission, and think about how your experience aligns with them. This will help you connect better during the conversation.
✨Tip Number 2
Prepare some solid examples of your leadership skills in action. Think about times when you’ve motivated a team or handled a tough situation. We want to hear those stories that show you can lead from the front!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of stakeholder management, being clear and concise is key. Try doing mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complaints Team Leader - 12-Month FTC in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous leadership roles, especially in regulated environments, to show us you’re the right fit for this hands-on position.
Showcase Your People Skills:Since this role is all about leading and motivating a team, don’t forget to include examples of how you've successfully managed and developed team members in the past. We want to see your coaching and communication skills shine!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and how they relate to the role. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Make sure you understand the financial services environment and the specific regulations that apply. Brush up on compliance, data protection, and AML requirements, as these will likely come up in your interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in motivating others, managing workloads, and driving performance. Be ready to discuss how you handle challenges and support your team during peak times.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially when discussing operational queries or escalations.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've contributed to a positive team culture and driven continuous improvement in previous roles. Share specific examples of initiatives you've implemented that have led to better outcomes for customers and the team.
