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- Tasks: Lead impactful service projects and enhance customer experience across the organisation.
- Company: Global specialist manufacturer with a focus on innovation and improvement.
- Benefits: Ownership of projects, visibility with senior leaders, and opportunities for meaningful change.
- Why this job: Make a real difference in service delivery and customer satisfaction.
- Qualifications: Experience in project management within service or operations environments.
- Other info: Collaborative culture with strong emphasis on continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Anderson Knight is delighted to be partnering with our client who is a specialist manufacturer with a global reach. They are looking to appoint an experienced Service Project Manager. This is a high impact role where you’ll have genuine ownership, visibility, and influence. You’ll work closely with senior leaders, shape service strategy, and deliver improvements that make a real difference to our people and our customers. If you’re someone who loves delivering meaningful change, this role gives you the platform to make your mark.
Main duties and responsibilities:
- Lead and deliver service led projects from initiation through to full implementation
- Support the creation, launch, and ongoing enhancement of new service products
- Improve service processes, tools, and ways of working to drive consistency, efficiency, and performance
- Maintain project momentum, manage risks, and ensure each initiative delivers measurable results
- Take full accountability for delivery—not just coordination
Customer Experience (CX)
- Own the customer experience agenda across the entire Service business
- Establish, maintain, and improve CX measurement and scoring frameworks
- Work with operational teams to identify root causes and deliver practical, meaningful improvements
- Drive sustained improvements in customer outcomes and overall CX performance
Continuous Improvement (BOS)
- Strengthen and support our continuous improvement programme
- Use our Business Operating System (BOS) to structure project delivery and track performance
- Lead service maturity assessments and drive the actions needed to increase maturity scores
- Ensure improvements are embedded into day to day operations so they stick
Collaboration & Stakeholder Engagement
- Partner effectively with all Service teams to deliver shared initiatives and goals
- Build strong relationships, influence without authority, and gain buy in across departments
- Act as a central point of coordination for service wide change and improvement projects
About you
- Proven experience delivering projects within a service, operations, or customer-focused environment
- Demonstrated ability to take ownership of projects and deliver measurable outcomes
- Experience working across multiple teams and influencing stakeholders without direct authority
- Strong understanding of service operations and end-to-end service delivery
- Experience improving customer experience using data, insight, and feedback
To apply for this position, please click on the link below.
Service Project Manager in East Kilbride employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Project Manager in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. Remember, they want to see how you can make a real difference!
✨Tip Number 3
Showcase your project management skills by sharing specific examples of past successes. Use metrics to highlight your impact on customer experience and service improvements—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Project Manager in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Project Manager role. Highlight your project management experience, especially in service or customer-focused environments, to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving customer experience and how your previous projects have made a real difference. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on measurable outcomes. We want to see how you’ve driven improvements and delivered results. Use numbers and specific examples to illustrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Anderson Knight
✨Know Your Projects Inside Out
Before the interview, make sure you can discuss your previous projects in detail. Be ready to explain how you led service-led projects from initiation to implementation, and highlight any measurable outcomes you achieved. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Understand Customer Experience Metrics
Familiarise yourself with customer experience (CX) measurement frameworks. Be prepared to discuss how you've improved CX in past roles using data and feedback. This will demonstrate your commitment to enhancing customer outcomes, which is crucial for the Service Project Manager role.
✨Showcase Your Collaboration Skills
Think of examples where you’ve successfully partnered with different teams to achieve shared goals. Highlight your ability to influence without authority and build strong relationships. This will illustrate your collaborative spirit, which is essential for driving service-wide change.
✨Emphasise Continuous Improvement
Be ready to talk about your experience with continuous improvement programmes. Discuss how you’ve used structured approaches like Business Operating Systems (BOS) to track performance and embed improvements into daily operations. This will show that you’re proactive about making meaningful changes.
