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- Tasks: Deliver top-notch customer service and manage support tasks in a dynamic environment.
- Company: Join a leading financial services provider making waves in the industry.
- Benefits: Enjoy 33 days holiday, a birthday day off, and a generous pension contribution.
- Why this job: Be part of a supportive team while gaining valuable experience in financial services.
- Qualifications: 3 years in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a hybrid role based in Finnieston, Glasgow, with flexible hours.
The predicted salary is between 13800 - 13800 £ per year.
Anderson Knight is delighted to be supporting a leading financial services provider in the recruitment of a Customer Support Advisor to join their growing team in Finnieston. This is a fantastic opportunity for someone with a background in financial services, customer support, or regulated environments who thrives in a fast-paced, people-focused role. Location: Finnieston, Glasgow (Hybrid) Salary: £23,000 (Pro rata) Hours: 14 hours per week (Wednesday 5pm-8pm, Friday 4pm-8pm, Sunday 9am-5pm) Key Responsibilities: • Provide outstanding customer service across multiple communication channels. • Manage and process daily customer support tasks within agreed timelines. • Handle direct debit collections, issue welcome packs, and send regulatory statements. • Accurately update customer records and process settlement quotes in line with team KPIs. • Manage queries and complaints promptly, ensuring resolution in line with company procedures. • Comply with FCA regulations relating to early terminations, cancellations, and vehicle finance processes. • Maintain detailed and accurate logs of all customer communications and actions taken. • Submit credit reference agency files and daily asset registration data to relevant parties. • Protect customer data and ensure all activity aligns with GDPR requirements. • Support reporting and data tracking efforts to identify trends and opportunities for service improvement. Requirements: • Minimum 3 years of experience in a customer service or administrative role, ideally within financial services. • Solid understanding of regulatory and compliance standards (e.g., Consumer Credit Act). • Advanced proficiency in Microsoft Office – particularly Word, Excel, and Outlook. • Strong attention to detail and a solution-focused approach. • Excellent verbal and written communication skills. • A team player with a positive, adaptable, and proactive attitude. Benefits: • 33 days holiday (25 days annual leave + 8 public holidays) • An additional day off on your birthday • Discretionary bonus scheme • Generous 15% pension contribution • Private medical insurance (PMI) and eyecare support Submit your CV in confidence to be considered for this fantastic opportunity
Customer Support Advisor - Part Time employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Part Time
✨Tip Number 1
Familiarise yourself with the financial services sector, especially the regulations and compliance standards like the Consumer Credit Act. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves managing customer queries and complaints, being able to articulate your thoughts clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your experience with Microsoft Office, particularly Excel, as this is crucial for managing customer records and processing data. Consider preparing examples of how you've used these tools in previous roles to improve efficiency or accuracy.
✨Tip Number 4
Be ready to discuss specific instances where you've provided outstanding customer service. Think of examples that highlight your attention to detail and solution-focused approach, as these are key traits for a Customer Support Advisor.
We think you need these skills to ace Customer Support Advisor - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of regulatory standards. Mention specific examples of how you've excelled in similar roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers.
Showcase Attention to Detail: Emphasise your attention to detail by mentioning any relevant experiences where accuracy was key, such as managing customer records or processing sensitive information.
How to prepare for a job interview at Anderson Knight
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer support, be prepared to share specific examples of how you've provided outstanding service in previous positions. Highlight your ability to manage queries and complaints effectively.
✨Demonstrate Regulatory Knowledge
Familiarise yourself with relevant regulations such as the Consumer Credit Act and FCA guidelines. Be ready to discuss how you have adhered to compliance standards in past roles, as this will show your understanding of the financial services environment.
✨Highlight Attention to Detail
Given the importance of accuracy in updating customer records and processing data, prepare to discuss situations where your attention to detail made a significant impact. This could include examples of how you ensured compliance or improved processes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would approach common customer issues and be ready to articulate your thought process clearly.