At a Glance
- Tasks: Help customers find practical solutions and handle sensitive conversations with empathy.
- Company: Well-established organisation committed to supporting its people.
- Benefits: 33 days leave, birthday off, bonuses, and hybrid working options.
- Other info: Join a supportive team with excellent long-term career development opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 26000 £ per year.
Anderson Knight is delighted to be recruiting on behalf of a well-established organisation for a Customer Solutions Advisor to join their growing team. This opportunity would suit someone who enjoys helping customers, finding practical solutions, and handling sensitive conversations with professionalism and empathy. While experience within financial services, arrears, or collections is beneficial, we are equally keen to speak with candidates who have a strong customer service background and a genuine passion for supporting customers.
Location: Glasgow (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week
Shift Pattern:
- 8:00am – 4:00pm (3 weeks)
- 12:00pm – 8:00pm (1 week)
- 1 in 4 weekend rota (with a day off in lieu)
The Role
As a Customer Solutions Advisor, you'll work closely with customers who may be experiencing financial difficulties, helping them explore suitable options and agree manageable repayment arrangements.
Key Responsibilities:
- Speak with customers via inbound and outbound calls, providing support and guidance in a professional and empathetic manner.
- Understand individual customer circumstances and identify appropriate solutions tailored to their needs.
- Conduct income and expenditure assessments to determine affordable repayment options.
- Negotiate and agree sustainable payment arrangements while ensuring positive customer outcomes.
- Maintain accurate and detailed records of all customer interactions and agreed actions.
- Work towards individual and team objectives while delivering a high standard of customer service.
- Ensure all activities are carried out in line with company procedures and regulatory requirements.
About You:
- Previous experience within customer service, contact centre, financial services, or collections environments.
- Excellent communication and listening skills, with the ability to build trust and rapport.
- Comfortable handling sensitive conversations with empathy and professionalism.
- Strong attention to detail and ability to follow established processes.
- Positive, resilient, and solutions-focused approach.
- A willingness to learn and develop within a regulated environment.
Benefits:
- 33 days annual leave, including public holidays
- Additional birthday leave
- Discretionary bonus scheme
- Up to 15% employer pension contribution
- Private medical insurance and eyecare support
- Hybrid working following successful completion of training and probation
This is an excellent opportunity to join a supportive organisation that genuinely invests in its people, offering long-term career development and a comprehensive benefits package. If you're passionate about delivering outstanding customer service and helping people find positive solutions, we'd love to hear from you. Please submit your CV in confidence.
Customer Solutions Advisor employer: Anderson Knight
Anderson Knight is an exceptional employer, offering a supportive work environment in Glasgow where employees can thrive both personally and professionally. With a strong focus on employee development, generous benefits including 33 days of annual leave, private medical insurance, and a hybrid working model, the company fosters a culture of empathy and collaboration, making it an ideal place for those passionate about customer service and meaningful engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in helping customers and making a positive impact.
✨Tip Number 3
Practice your communication skills! Since the role involves handling sensitive conversations, try role-playing with a friend to get comfortable discussing challenging topics with empathy and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Solutions Advisor role. Highlight any customer service experience and your ability to handle sensitive conversations with empathy.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers. Share specific examples of how you've provided solutions in previous roles, as this will show us your genuine interest in the position.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and well-structured. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Anderson Knight
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've helped customers in the past. Think about situations where you’ve turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Empathy is Key
Since the role involves handling sensitive conversations, practice demonstrating empathy during your interview. Use role-play scenarios to show how you would approach difficult discussions with customers, highlighting your ability to listen and respond appropriately.
✨Understand Financial Solutions
Familiarise yourself with basic financial concepts and repayment options. Even if you don’t have direct experience in financial services, showing that you’ve done your homework will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the role. It shows your interest in the position and helps you gauge if it’s the right fit for you.
