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- Tasks: Lead a small team to deliver exceptional customer service and manage client onboarding.
- Company: Join a prestigious organisation in the beautiful village of Luss.
- Benefits: Competitive salary, flexible working options, and a supportive environment.
- Why this job: Make a real impact by enhancing client experiences in a stunning location.
- Qualifications: Experience in management, excellent communication, and strong IT skills required.
- Other info: Enjoy a professional atmosphere with opportunities for career growth.
Anderson Knight is delighted to be recruiting on behalf of a prestigious client based in the beautiful village of Luss for an experienced Customer Service Manager on a retained bases. This is an exciting opportunity to join a respected and professional organisation, taking ownership of a small front-of-house team and ensuring exceptional service standards are delivered to every client. You will lead and support a team of two, overseeing the smooth running of the customer service and administrative functions, ensuring client onboarding is handled efficiently and with the highest level of professionalism. Salary: £40,000 – £45,000 (DOE) Hours: Monday to Friday, full-time (9am–5pm or 8am–4pm) Flexible options available – 4 days per week or school hours considered Location: Luss (Office-based) Key Responsibilities • Manage and support two team members, fostering a positive and productive working environment. • Act as the main point of contact for all client enquiries, ensuring an exceptional customer experience. • Oversee client onboarding, ensuring a seamless and professional process. • Manage front-of-house operations, maintaining a welcoming and professional environment. • Handle day-to-day administrative duties to support the wider team. • Prepare and maintain documentation and correspondence using Microsoft Office packages. Requirements • Proven experience in a management or supervisory position, ideally within a customer-focused environment. • Excellent communication and organisational skills. • Strong IT skills, with confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint). • A professional, approachable manner with the ability to build strong relationships with clients and colleagues. • A proactive and hands-on approach to work, with the ability to manage multiple priorities effectively. What’s on Offer • Competitive salary of £40,000 – £45,000, dependent on experience. • Flexible working arrangements (4 days or school hours considered). • A supportive, professional working environment in a stunning location. If you’re an experienced people manager with a passion for delivering exceptional customer service, we’d love to hear from you. Apply now to join this prestigious business and take the next step in your career
Customer Service Manager employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you would handle specific scenarios, as this will show potential employers that you’re ready to lead a team and tackle challenges head-on.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to meet with hiring managers, share examples of how you've successfully managed teams in the past. Highlight your ability to foster a positive environment and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your management experience and customer service achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Be genuine and let your personality shine through!
Showcase Your IT Skills: Since strong IT skills are essential, mention your proficiency with Microsoft Office in both your CV and cover letter. If you have any specific examples of how you've used these tools effectively, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Service Manager. Familiarise yourself with the key responsibilities listed in the job description, such as managing a team and overseeing client onboarding. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a small team, be prepared to discuss your leadership style and past experiences. Think of specific examples where you've successfully led a team or improved customer service standards. This will highlight your ability to foster a positive working environment and deliver exceptional service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Prepare answers that showcase your problem-solving skills and ability to maintain professionalism under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the company culture, team dynamics, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you determine if it's the right fit for you.
