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- Tasks: Deliver exceptional customer service and manage customer queries efficiently.
- Company: Join a dynamic team at Anderson Knight, focused on customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, and a discretionary bonus scheme.
- Why this job: Make a real difference in customer experiences while working flexible hours.
- Qualifications: Experience in customer service and proficiency in Microsoft Office required.
- Other info: Part-time role with opportunities for growth and development.
The predicted salary is between 29500 - 30500 £ per year.
Anderson Knight is delighted to be recruiting for a Part-Time Customer Service role. This role is responsible for delivering an exceptional customer experience at every stage of the customer journey, working within the Customer Services Team and reporting to the Customer Services Team Leader.
Hours: 16 hours per week
Shifts:
- Wednesday – 5pm until 8pm
- Friday – 4pm until 8pm
- Sunday - 9.00am until 5.00pm
Salary: £14.29 p/h
Key Responsibilities:
- Deliver an outstanding customer experience, ensuring high service standards.
- Process daily rental collections via direct debit and manage customer correspondence.
- Maintain accurate customer records and promptly update any changes.
- Handle customer queries efficiently and issue finance settlement quotes in line with KPIs.
- Ensure compliance with FCA regulations on early termination, unwinds, and finance cancellations.
- Accurately report to Credit Reference Agencies and manage asset registration files.
- Process CCA regulatory statements within required deadlines.
- Adhere to Data Protection and GDPR regulations while managing customer data.
- Stay updated on compliance policies and regulatory changes through training.
- Collaborate with colleagues to build strong relationships and enhance service levels.
Requirements:
- Strong understanding of regulatory and compliance standards, particularly the Consumer Credit Act.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience in a Customer Services Administrator role or a similar position.
Benefits:
- 33 days of holiday (25 days annual leave + 8 public holidays).
- An extra day off on your birthday.
- Discretionary bonus scheme.
- 15% pension contributions.
- Eyecare and private medical insurance (PMI).
If you’re interested in this opportunity, please submit your CV in confidence.
Customer Service Advisor - Part time employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part time
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us tailor your answers to show how you fit into their culture and can deliver that exceptional customer experience they’re after.
✨Tip Number 2
Practice common customer service scenarios and how you would handle them. We want you to demonstrate your problem-solving skills and ability to manage customer queries efficiently during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps us understand what’s important to you, like training opportunities or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor - Part time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and your understanding of compliance standards, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer experiences and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office Suite and any relevant experience with regulatory compliance. We love seeing candidates who are well-rounded and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Anderson Knight
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes an exceptional customer experience and be ready to share examples from your past roles that demonstrate your ability to deliver high service standards.
✨Familiarise Yourself with Compliance Regulations
Since this role involves compliance with FCA regulations and the Consumer Credit Act, make sure you understand these concepts. Be prepared to discuss how you would handle situations involving regulatory compliance in your previous jobs.
✨Showcase Your Tech Skills
As proficiency in Microsoft Office is a requirement, be ready to talk about your experience with Word, Excel, and Outlook. You might even want to mention specific tasks you've accomplished using these tools to highlight your capabilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.