At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure regulatory compliance.
- Company: Join a Glasgow-based financial services company with a focus on team performance.
- Benefits: Competitive salary of £35,750 and flexible working hours.
- Other info: Opportunity for career growth and a collaborative, customer-focused culture.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in a leadership role within a regulated environment is essential.
The predicted salary is between 35750 - 35750 £ per year.
Anderson Knight is delighted to be recruiting on behalf of a Glasgow-based client operating within a regulated financial services environment. We are seeking an experienced and motivated Team Leader to join the business on a 12-month fixed-term contract. This is a hands-on leadership position where you'll play a key role in driving team performance, delivering positive customer outcomes, and supporting day-to-day operations. You'll lead by example, balancing effective people management with active involvement in operational workflows to ensure service excellence and regulatory compliance.
Salary: £35,750
Hours: 35 hours per week on a rota basis covering Monday to Friday, 8:00am–8:00pm, and Saturday to Sunday, 9:00am–6:00pm. Working patterns will be discussed during the screening process.
Key Responsibilities
- Lead, motivate, and develop a team to deliver exceptional customer service and achieve regulatory standards.
- Manage daily workflow, allocate resources effectively, and ensure service level agreements are consistently met.
- Act as the primary escalation point for operational queries and customer issues.
- Provide hands-on support during peak periods, contributing directly to operational activity when required (approximately 40% of the role).
- Monitor individual and team performance, conducting regular one-to-ones, coaching sessions, and performance reviews.
- Support recruitment, onboarding, and the ongoing development of team members.
- Ensure adherence to data protection, AML, and all relevant regulatory requirements.
- Identify opportunities for process improvement and foster a positive, collaborative, and customer-focused culture.
About You
- Previous experience in a Team Leader, Supervisor, or similar leadership role within a regulated environment.
- Strong people management, coaching, and performance development skills.
- Proven ability to manage workloads, prioritise effectively, and achieve operational targets.
- Excellent communication and stakeholder management capabilities.
- High attention to detail with a strong understanding of compliance, risk, and regulatory obligations.
- Proactive, adaptable, and solution-oriented approach to leadership.
Essential Experience
Experience within financial services or another regulated industry is essential.
If you're looking for an opportunity to make a tangible impact while developing and leading a high-performing team, we'd love to hear from you. Please submit your CV in confidence.
Customer Complaints Team Manager (12-Month FTC) employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment in the heart of Glasgow, where you can thrive as a Customer Complaints Team Manager. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the regulated financial services sector. Our collaborative culture prioritises exceptional customer service and compliance, ensuring that you can make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Team Manager (12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Complaints Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. Think about your past experiences and how they align with the key responsibilities of the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your hands-on leadership style! During interviews, share specific examples of how you've motivated teams and improved performance in previous roles. Highlight your ability to balance people management with operational tasks, as this is crucial for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Complaints Team Manager (12-Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in regulated environments and any specific achievements that demonstrate your ability to drive team performance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Complaints Team Manager role. Share your passion for customer service and how your proactive approach can contribute to our team's success.
Showcase Your People Management Skills:In your application, emphasise your experience in coaching and developing teams. We want to see examples of how you've motivated others and improved performance in previous roles.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Make sure you understand the financial services environment and the specific regulations that apply. Brush up on compliance, risk management, and customer service standards. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team, handled conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, especially around customer complaints and operational challenges. Practice articulating your thought process and decision-making skills. This will demonstrate your proactive and solution-oriented approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
