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- Tasks: Manage customer complaints and provide administrative support in a compliance team.
- Company: Join a growing financial services company in Glasgow.
- Benefits: Competitive salary, comprehensive training, and ongoing support.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Gain valuable experience in a compliance-focused environment while helping customers.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 23500 - 23500 £ per year.
Anderson Knight is recruiting for a Customer Complaints Coordinator to join our client’s Compliance team on a 3-month fixed-term contract, based in Glasgow. This is a fantastic opportunity to become part of an expanding team supporting the Motor Finance Consumer Redress Scheme. In this role, you will be responsible for managing inbound customer enquiries, handling complaints, and providing administrative support to the wider compliance function. Working closely with the Compliance Team Leader, you’ll ensure customers, Claims Management Companies (CMCs), and third parties receive a professional, efficient service, with all activity managed in accordance with FCA regulations and internal procedures.
Hours: 35 hours per week (mainly Monday–Friday, 9:00am–5:00pm, with some flexibility required)
Salary: £23,500
Key Responsibilities
- Manage inbound customer calls, delivering accurate, professional, and empathetic support.
- Record and process customer and CMC complaints in line with internal procedures and FCA requirements.
- Monitor and manage shared team inboxes, ensuring queries and complaints are actioned or escalated appropriately.
- Handle customer call-back requests and support resolutions within agreed service levels.
- Communicate with customers, solicitors, and third parties via phone and email to obtain relevant information.
- Provide administrative support to Compliance Specialists during complaint reviews and investigations.
- Assist the wider Compliance function with additional tasks as required.
Skills & Experience Required
- Previous experience within a customer service, complaints handling, or call-based environment.
- Strong communication skills with a professional and customer-focused approach.
- High attention to detail and excellent organisational abilities.
- Ability to prioritise workloads and manage multiple tasks in a fast-paced setting.
- Competent in Microsoft Office applications, particularly Word and Excel.
- Previous financial services experience would be advantageous, though not essential.
What’s on Offer
- Valuable experience within a compliance-focused financial services environment.
- Comprehensive training and ongoing support.
- Opportunity to develop within a growing and supportive team.
If this opportunity sounds of interest, please submit your CV in confidence for consideration.
Customer Complaints Coordinator employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer complaints, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you’re engaged and eager to learn more about the role and the team. Think about what you want to know regarding their compliance processes or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your interest in the position. Plus, it’s a great way to stand out from other candidates.
We think you need these skills to ace Customer Complaints Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or complaints handling roles you've had, as this will show us you're a great fit for the Customer Complaints Coordinator position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re interested in this role and how your background aligns with our needs. Be sure to mention your strong communication skills and attention to detail, as these are key for the role!
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to manage customer enquiries and handle complaints effectively. We want to see how you've made a positive impact in previous roles!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Anderson Knight
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Complaints Coordinator. Familiarise yourself with FCA regulations and internal procedures related to complaints handling. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves managing customer enquiries and complaints, practice articulating your thoughts clearly and empathetically. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult conversations.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities in a fast-paced environment. You might want to share specific tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.