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- Tasks: Help customers navigate financial challenges and provide tailored solutions with empathy.
- Company: Join a well-established organisation that values customer care and support.
- Benefits: Enjoy 33 days annual leave, birthday leave, and a generous pension contribution.
- Other info: Hybrid working available after training, with excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Customer service experience is essential; financial services experience is a plus.
The predicted salary is between 26000 - 26000 £ per year.
Anderson Knight is delighted to be recruiting for a Customer Account Specialist on behalf of a well-established organisation. This opportunity is ideal for someone who enjoys helping customers, is confident navigating sensitive conversations, and thrives in a problem-solving environment. Whether you already have experience in collections or financial services, or you’re bringing strong customer service experience and looking to develop in a new sector, we’d love to hear from you. You’ll play a key role in supporting customers experiencing financial difficulties, helping them find manageable solutions while delivering a high standard of customer care.
Location: Finnieston (Hybrid working available following training and probation)
Salary: £26,000
Hours: 35 hours per week
Shift Pattern: Rotational shifts with 1 in 4 weekends (day off in lieu provided)
- 8:00am – 4:00pm (3 weeks)
- 12:00pm – 8:00pm (1 week)
Key Responsibilities
- Engage with customers who have fallen behind on payments, ensuring all conversations are handled professionally, respectfully, and with empathy.
- Manage both inbound and outbound customer calls to understand individual circumstances and agree suitable repayment arrangements.
- Conduct income and expenditure assessments to identify realistic and sustainable solutions.
- Maintain accurate and detailed records of customer interactions and agreed outcomes.
- Work towards individual and team performance objectives while ensuring fair and positive customer outcomes.
- Deliver excellent customer service while adhering to company policies and regulatory standards.
What We’re Looking For
- Previous experience within customer service, account management, or a telephone-based role.
- Collections or financial services experience would be advantageous, though not essential.
- Strong communication skills with the ability to manage challenging or sensitive conversations confidently.
- Excellent attention to detail and ability to follow established processes.
- A positive, resilient attitude and willingness to learn and develop.
Benefits
- 33 days annual leave (including public holidays)
- Additional birthday leave
- Discretionary bonus scheme
- Up to 15% employer pension contribution
- Private medical insurance and eyecare support
- Hybrid working following training and probation
If you’re customer-focused and looking to build a rewarding career within a supportive and collaborative environment, please submit your CV in confidence for consideration.
Customer Account Specialist employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive conversations, role-play with a friend or family member. This will boost your confidence and help you navigate tricky discussions with ease.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've helped customers find solutions. This will demonstrate your ability to handle the responsibilities of the Customer Account Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Account Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Account Specialist role. Highlight any customer service or financial experience you have, and don’t forget to mention your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your previous experiences make you a great fit for this position. Keep it friendly and professional.
Showcase Your Communication Skills: Since this role involves sensitive conversations, it’s important to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve handled a challenging customer interaction in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Anderson Knight
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand how to handle sensitive conversations with empathy and professionalism, as this role is all about supporting customers in financial difficulties.
✨Prepare for Role-Play Scenarios
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully navigated challenging conversations or problem-solving scenarios. Practising these responses can help you feel more confident.
✨Familiarise Yourself with Financial Concepts
Even if you don’t have a background in financial services, it’s helpful to understand basic terms related to collections and repayment plans. This knowledge will show your willingness to learn and adapt to the role.
✨Showcase Your Attention to Detail
Since maintaining accurate records is crucial, be ready to discuss how you ensure accuracy in your work. Share examples of how you've managed detailed tasks in previous roles, highlighting your organisational skills.