At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a regulated financial environment.
- Company: Join a Glasgow-based client known for its commitment to quality and compliance.
- Benefits: Competitive salary of £35,750 with a structured work schedule.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving team performance and ensuring high-quality outcomes.
- Qualifications: Experience in a leadership role within a regulated environment is essential.
Anderson Knight is recruiting a Team Leader for a 12-month FTC on behalf of a Glasgow-based client within a regulated financial services environment. This is a hands-on leadership role where you will be responsible for driving team performance, ensuring high-quality customer outcomes, and supporting daily operations. You’ll lead from the front, balancing people management with active involvement in day-to-day workflow.
Hours: 35 per week (Monday- Fri 8am-8pm and Sat- Sunday 9am-6pm), however this is rota managed and can be discussed at screening.
Salary: £35,750
What you’ll be doing:
- Leading and motivating a team to deliver high-quality service in line with regulatory standards
- Managing daily workloads, allocating tasks, and ensuring SLAs are achieved
- Acting as the main point of contact for operational queries and escalations
- Supporting with day-to-day tasks during peak periods (hands-on approx. 40% of role)
- Monitoring performance, providing feedback, and conducting 1-1s and coaching sessions
- Supporting recruitment, onboarding, and ongoing development of team members
- Ensuring compliance with data protection, AML, and regulatory requirements
- Driving continuous improvement and contributing to a positive, solution-focused team culture
What we’re looking for:
- Previous experience in a Team Leader or senior role within a regulated environment
- Strong people management and coaching skills
- Ability to manage workloads and drive team performance
- Excellent communication and stakeholder management skills
- Strong attention to detail with a focus on compliance and risk
- Proactive, adaptable, and solutions-focused approach
Experience within financial services or a regulated environment is essential. If you’re interested, please submit your CV in confidence.
Complaints Team Leader - 12-month FTC employer: Anderson Knight
Anderson Knight offers a dynamic and supportive work environment in the heart of Glasgow, where you can thrive as a Complaints Team Leader. With a strong focus on employee development, you will have access to ongoing training and coaching opportunities, ensuring your growth within the regulated financial services sector. The company promotes a positive team culture that values high-quality service and compliance, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Leader - 12-month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team leadership and compliance. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the role.
✨Tip Number 3
Showcase your hands-on approach! When discussing your previous roles, highlight specific examples where you’ve actively managed workloads and supported your team during peak times. This will demonstrate that you’re not just a leader but also a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Team Leader - 12-month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous leadership roles and any experience in regulated environments to show us you’re the right fit for the Complaints Team Leader position.
Showcase Your People Skills:Since this role is all about leading and motivating a team, don’t forget to include examples of how you've successfully managed teams in the past. We want to see your coaching skills and how you’ve driven performance!
Be Clear and Concise:When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key in a regulated environment!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Anderson Knight
✨Know the Regulatory Landscape
Familiarise yourself with the regulatory standards relevant to the financial services sector. This will not only show your understanding of the industry but also demonstrate your commitment to compliance, which is crucial for the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and people management skills. Think about times when you motivated a team or handled a challenging situation. Be ready to discuss how you balance hands-on involvement with managing workloads.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific instances where you drove continuous improvement or resolved operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Engage with Questions
Have thoughtful questions ready for your interviewers. Ask about their team culture, how they measure success, or what challenges they currently face. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
