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- Tasks: Handle and resolve customer complaints efficiently while maintaining professionalism.
- Company: Join a leading financial services organisation focused on customer satisfaction.
- Benefits: Enjoy 33 days holiday, birthday off, bonuses, and hybrid working options.
- Why this job: Make a real impact by improving customer experiences and processes in a supportive team.
- Qualifications: Experience in complaint handling, strong communication skills, and attention to detail required.
- Other info: Work hours are Monday to Friday with occasional late shifts; clear progression opportunities available.
The predicted salary is between 20000 - 30000 £ per year.
Anderson Knight is recruiting a Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution.
Location: Glasgow (Hybrid)
Salary: £27,500
Hours: Monday‑Friday, covering the hours of 8am‑8pm on rotation and 1 weekend in every 8.
Key Responsibilities
- Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes.
- Communicate clearly and professionally with customers and internal stakeholders.
- Log and document all cases in line with regulatory and internal standards.
- Gather information from relevant departments to support resolution.
- Keep customers updated throughout the process and deliver a positive and supportive experience.
- Identify themes or trends that may support service or process improvements.
What We\’re Looking For
- Minimum 1 year of end-to-end complaints experience (essential).
- Experience working within a regulated environment (financial services or similar).
- Strong written and verbal communication skills.
- Ability to manage sensitive or complex cases with empathy and professionalism.
- Proactive, organised and confident in working independently and as part of a team.
Benefits
- 33 days holiday (including public holidays)
- Additional birthday leave
- Discretionary bonus scheme
- Up to 20% pension contribution
- Private medical insurance & eyecare support
- Hybrid working available following probation
- Opportunities for career development
To apply, please send your CV in confidence
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Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Handler
✨Tip Number 1
Familiarise yourself with common complaints in the financial services sector. Understanding typical issues can help you demonstrate your expertise during interviews and show that you can handle complaints effectively.
✨Tip Number 2
Prepare examples of how you've successfully resolved complaints in the past. Be ready to discuss specific situations where you took ownership of a case and achieved a positive outcome, as this will highlight your end-to-end complaint handling experience.
✨Tip Number 3
Research the company’s policies and values. Knowing their approach to customer service and complaint resolution will allow you to align your answers with their expectations during the interview process.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since strong communication is crucial for this role, consider role-playing scenarios or discussing your experiences with friends to build confidence before the interview.
We think you need these skills to ace Complaints Resolution Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your end-to-end complaint handling experience. Use specific examples that demonstrate your ability to manage and resolve customer complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your strong written communication skills. Explain why you are passionate about customer service and how your problem-solving abilities can contribute to the role.
Highlight Relevant Skills: Emphasise your attention to detail and ability to build strong customer relationships in your application. These are key attributes for a Complaints Resolution Handler.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Anderson Knight
✨Showcase Your Complaint Handling Experience
Make sure to highlight your end-to-end complaint handling experience during the interview. Prepare specific examples of how you've successfully resolved complaints in the past, focusing on your problem-solving skills and attention to detail.
✨Demonstrate Strong Communication Skills
Since this role requires excellent written and verbal communication, practice articulating your thoughts clearly. Be ready to discuss how you maintain professionalism while communicating with customers, especially in challenging situations.
✨Emphasise Team Collaboration
This position involves working closely with internal teams. Share examples of how you've collaborated with others to expedite complaint resolutions. Highlight your ability to build strong relationships, both with customers and colleagues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complaints. Think through potential situations you might face in the role and how you would approach them, ensuring you align your answers with the company's policies and procedures.