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- Tasks: Help customers find solutions for overdue payments and manage accounts professionally.
- Company: Join a leading financial services organization focused on positive customer outcomes.
- Benefits: Enjoy 33 days of holiday, a birthday off, and a discretionary bonus scheme.
- Why this job: Gain valuable experience in collections while working in a supportive, flexible environment.
- Qualifications: Previous collections experience is preferred; strong customer service skills are essential.
- Other info: Hybrid work available after training; shifts rotate Monday to Saturday.
The predicted salary is between 23000 - 25000 £ per year.
Anderson Knight is hiring a Collections Agent on behalf of a leading financial services organisation. This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes. Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential. 35 hour working week. Monday to Friday: On rotation – 8am-4pm for 3 weeks and then 12pm-8pm for 1 week. Saturdays or Sundays are required 1 in every 4 weeks and that day is given back in lieu. 9am-5pm or 10-6pm Hybrid working is available after completing training and passing probation which looks like 2 days in the office and 3 days at home. Key Responsibilities: * Carry out collections activities in line with company policies, procedures, and regulatory requirements. * Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses. * Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping. * Maintain high performance standards, proactively addressing challenges and meeting targets. * Conduct thorough income and expenditure assessments to determine suitable repayment plans. * Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers. Requirements: * Previous experience in collections or a similar role is preferred. * Understanding of Treating Customers Fairly (TCF) principles. * A positive, open, and transparent approach to work. * Strong attention to detail. * Essential customer service experience. Benefits: * 33 days of holiday (25 days annual leave + 8 public holidays). * An extra day off on your birthday. * Discretionary bonus scheme. * 15% pension contributions. * Eyecare and private medical insurance (PMI). * Clear progression path. Salary: * £23,000 – £25,000 DOE
Collections Agent employer: Anderson Knight
Contact Detail:
Anderson Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarize yourself with the Treating Customers Fairly (TCF) principles. Understanding these principles will not only help you in your role but also show potential employers that you are committed to ethical practices in collections.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves handling inbound and outbound calls, being able to build rapport and negotiate effectively over the phone is crucial. Consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Be prepared to discuss your previous experience in collections or customer service during the interview. Think of specific examples where you successfully managed difficult situations or helped customers find solutions.
✨Tip Number 4
Show your flexibility regarding shift patterns. Since the role requires working on a rotational basis, demonstrating your willingness to adapt to different schedules can set you apart from other candidates.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Agent. Familiarize yourself with the key tasks such as managing customer accounts in arrears and conducting income assessments.
Tailor Your CV: Highlight your previous experience in collections or similar roles. Emphasize your understanding of Treating Customers Fairly (TCF) principles and any relevant customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your positive approach to work. Mention specific examples of how you've successfully handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and that your application reflects your attention to detail.
How to prepare for a job interview at Anderson Knight
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Agent. Familiarize yourself with the key tasks such as managing customer accounts in arrears and conducting income assessments. This will help you answer questions confidently.
✨Demonstrate Communication Skills
Since excellent telephone communication skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to showcase how you can build rapport and negotiate effectively during the interview.
✨Showcase Your Experience
If you have previous experience in collections or customer service, be ready to discuss specific examples. Highlight situations where you successfully resolved issues or met targets, as this will demonstrate your capability for the role.
✨Emphasize Flexibility
Given the rotational shifts and hybrid working model, express your willingness to adapt to different schedules. Share any past experiences that illustrate your flexibility and commitment to meeting the needs of the organization.
