At a Glance
- Tasks: Handle inbound calls and manage customer complaints in a dynamic compliance team.
- Company: Join a growing legal relay team in a supportive environment.
- Benefits: Gain valuable experience, receive full training, and enjoy ongoing support.
- Other info: Flexible hours with potential for career growth in financial services.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Previous call handling or customer service experience is preferred.
The predicted salary is between 31500 - 38500 £ per year.
Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow.
This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme.
You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function.
Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines.
Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required)
Key Responsibilities
- Handle inbound customer calls, providing clear, accurate, and professional information.
- Log and manage customer and CMC complaints in line with company procedures and FCA regulations.
- Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately.
- Follow up on call-back requests and ensure timely resolution within agreed timescales.
- Liaise with customers, solicitors, and third parties via phone and email to gather required information.
- Support Legal Relay Analysts with complaint investigations and responses.
- Assist the wider Compliance team where required.
- Required Skills & Experience
- Previous call handling or customer service experience.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organisational skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office (Word and Excel).
- Financial services experience is beneficial but not essential.
- What’s on Offer
- Opportunity to gain experience within a compliance and financial services environment.
- Full training and ongoing support provided.
- Potential for development within a growing team.
- #J-18808-Ljbffr
Legal Relay Administrator (Call Handler) in Glasgow employer: Anderson Knight Recruitment
Anderson Knight is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With a competitive salary of £26,000, generous benefits including 33 days of holiday, private medical insurance, and a hybrid working model after training, employees can thrive both personally and professionally in the vibrant Finnieston area. The company fosters a collaborative environment where strong customer service skills are valued, making it an ideal place for those looking to make a meaningful impact in their roles.
Contact Details:
Anderson Knight Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Legal Relay Administrator (Call Handler) in Glasgow
✨Get Involved in Legal Networking Events
Jump into local or virtual legal networking events to meet industry pros and get your foot in the door! Use platforms like Eventbrite or Meetup to find gatherings, as these are great for making connections and hearing about temporary roles at firms like Anderson Knight Recruitment.
✨Showcase Your Skills Online
Create a simple online portfolio to showcase your legal work, whether that's case briefs, research papers, or even blog posts on legal topics. This public display can really set you apart when looking for temp roles in law, especially if you can make it relevant to the work that Anderson Knight Recruitment does!
✨Tap into Law School Resources
If you're near a law school, hit up their career services. They often have leads on temporary positions and can help connect you with alumni working at firms. Plus, they might host workshops or job fairs specific to the legal sector—great for scoring that temp position!
✨Stay Updated with Legal Job Boards
Regularly check specialised legal job boards like LawCareers.Net or TotallyLegal for temporary listings. Many firms post their openings directly there, and applying quickly can give you an edge over the competition when looking to join a prestigious firm like Anderson Knight Recruitment.
We think you need these skills to ace Legal Relay Administrator (Call Handler) in Glasgow
Some tips for your application 🫡
Show Off Your Legal Know-How:In the legal services world, it's all about demonstrating your understanding of relevant laws and regulations. Make sure your CV highlights your legal training, internships, or any relevant projects you've worked on. If you've done any mooting or legal research, include those too - they can really set you apart!
Tailor Your Application for the Temp Role:Since this is a temporary position, your application should stress your adaptability and readiness to jump in right away. Highlight any previous temp roles where you quickly got up to speed, or any diverse experiences that show you can handle a variety of cases or tasks with ease.
Keep it Specific with Your Documents:Make sure your application includes essential legal documents, such as any relevant certifications or memberships in legal bodies. These can add credibility to your CV and show that you're serious about the profession – especially useful in a competitive field like law!
Express Your Enthusiasm in the Cover Letter:Your cover letter is a golden opportunity to express your enthusiasm for the role and the organisation. Let them know why you’re excited about this temporary position with Anderson Knight Recruitment and how you're motivated to contribute to their success during your limited time with them!
How to prepare for a job interview at Anderson Knight Recruitment
✨Show Off Your Legal Know-How
Prepare to discuss your understanding of legal terminology and concepts that might come up during the interview for the Legal Relay Administrator (Call Handler) role at Anderson Knight Recruitment. Brush up on relevant laws or recent cases that could be pertinent to the temporary position, as they'll likely appreciate candidates who can think on their feet and adapt to the fast-paced legal environment.
✨Talk About Your Flexibility
Since this is a temporary role, employers want to know you can hit the ground running. Be ready to highlight past experiences where you've had to quickly adapt to new tasks or work cultures. Flexibility is key in a short-term position like this, so share specific examples that demonstrate your ability to manage changing priorities efficiently.
✨Prepare for the Casework Challenge
You might face hypothetical scenarios where you'd have to advise on a legal issue or case. Practice articulating your thought process clearly, as interviewers in the legal sector often expect candidates to walk them through their reasoning step-by-step. This will not only showcase your legal acumen but also demonstrate your communication skills, which are crucial in law.
✨Pitch Your Legal Portfolio
If you have any relevant work samples, such as briefs, contracts, or legal research, this is your chance to shine! Be ready to discuss what you did, what challenges you faced, and the outcomes. This speaks volumes more than just listing your skills; it shows you're proactive and results-oriented, which is essential for a temporary role at Anderson Knight Recruitment.
