At a Glance
- Tasks: Support customers with payment issues and create sustainable repayment plans.
- Company: Well-established organisation with a focus on customer care.
- Benefits: 33 days holiday, birthday leave, bonus scheme, and private medical insurance.
- Other info: Hybrid working after training with great career growth opportunities.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Strong customer service skills; previous collections experience is a plus.
The predicted salary is between 29250 - 35750 £ per year.
Anderson Knight is recruiting a Collections Agent on behalf of a well-established organisation.
This role is ideal for someone who is confident speaking with customers, enjoys problem-solving, and is able to handle sensitive conversations with empathy.
Those with strong customer service experience will be considered, although experience within financial services or a collections environment would be an advantage.
Location
Finnieston (Hybrid after training)
Salary
£26,000
Hours
35 per week Rotational shifts + 1 in 4 weekend cover (Day off in lieu) 8am-4pm (3 weeks) and 12pm-8pm (1 week)
Key Responsibilities
- Contact and support customers who have fallen behind on payments, ensuring conversations are handled professionally and with care.
- Carry out inbound and outbound calls to understand customer circumstances and agree sustainable repayment plans.
- Complete income and expenditure assessments to determine affordable solutions.
- Maintain accurate records of all customer interactions and decisions.
- Work towards individual and team performance targets while ensuring fair customer outcomes.
What We're Looking For
- Strong customer service skills, with the ability to build rapport and manage sensitive discussions.
- Previous collections / financial services experience (preferred, not essential).
- Good communication skills and a calm, supportive approach.
- Strong attention to detail and ability to follow processes.
- A positive attitude and willingness to learn.
Benefits
- 33 days holiday (including public holidays)
- Additional birthday leave
- Discretionary bonus scheme
- Up to 15% pension contribution
- Private medical insurance & eyecare support
- Hybrid working after training/probation
- #J-18808-Ljbffr
Collections Agent in Glasgow employer: Anderson Knight Recruitment
Anderson Knight is an excellent employer, offering a supportive work culture that prioritises employee well-being and growth. With a competitive salary of £26,000, generous benefits including 33 days of holiday, private medical insurance, and a hybrid working model after training, employees can thrive both personally and professionally in the vibrant Finnieston area. The company fosters a collaborative environment where strong customer service skills are valued, making it an ideal place for those looking to make a meaningful impact in their roles.
Contact Details:
Anderson Knight Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Anderson Knight Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Anderson Knight Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Agent in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Anderson Knight Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Anderson Knight Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Anderson Knight Recruitment!
How to prepare for a job interview at Anderson Knight Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
