Anderson Knight is delighted to be recruiting for a Service Administrator on behalf of our client, based in Hillington.
This is an excellent opportunity for an experienced and organised administrator to join a busy and dynamic service team. Working closely with engineers, clients, subcontractors, and internal departments, you will play a key role in ensuring service activities are delivered efficiently while maintaining accurate records, supporting reporting requirements, and helping the business meet client expectations and service level agreements.
This position is ideal for someone who enjoys a fast-paced environment, thrives on managing multiple priorities, and takes pride in delivering a high standard of administrative support.
Location
Hillington
Salary
£25,992.32 per annum
Hours
Monday to Friday, 8:30am – 4:30pm
Key Responsibilities
- Provide comprehensive administrative support to the service and engineering teams.
- Maintain and update client and internal systems, ensuring records remain accurate and up to date.
- Support engineering projects and service works from initiation through to financial completion.
- Liaise with engineers to ensure work is completed within agreed client SLAs and deadlines.
- Raise and process subcontractor purchase orders, monitoring outstanding orders and unissued parts.
- Assist with resource planning, including engineer scheduling, holiday coordination, and workforce allocation.
- Produce and maintain client and internal reports, tracking progress, performance, and service delivery.
- Support Planned Preventative Maintenance (PPM) schedules and case management processes.
- Process timesheets, expenses, engineer documentation, and related administrative records.
- Monitor additional works and ensure they are managed in line with contractual requirements.
- Maintain compliance and legislative documentation in accordance with company and client standards.
- Support document control processes, including scanning, filing, and record management.
- Utilise Excel to analyse information, maintain records, and produce reports.
About You
- Previous experience within an administration, service coordination, scheduling, or helpdesk environment.
- Highly organised with the ability to manage multiple workloads and deadlines effectively.
- Strong communication skills with the confidence to liaise with engineers, clients, subcontractors, and colleagues at all levels.
- Competent user of Microsoft Office applications, particularly Excel.
- Excellent attention to detail and a high level of accuracy.
- Able to work independently while also contributing positively within a team environment.
- Proactive, adaptable, and solutions-focused in your approach to work.
What’s on Offer?
- Competitive salary of £25,992.32
- Monday to Friday working pattern with no weekend work
- Opportunity to join a supportive and collaborative team
- Varied role within a fast-paced and growing service environment
- Ongoing training and development opportunities
If you’re an organised and proactive administrator looking for your next opportunity within a thriving service environment, we’d love to hear from you.
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Service Administrator employer: Anderson Knight Limited
Anderson Knight is an exceptional employer, offering a dynamic work environment in the heart of Glasgow. With a strong focus on employee development and career progression, we provide our Payroll Administrators with hands-on experience and the opportunity to thrive in a supportive team culture. Our hybrid working model ensures a healthy work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
