Anderson Knight is delighted to be recruiting for a Customer Retention & Loyalty Advisor on behalf of a highly respected professional membership organisation.
This is an exciting opportunity for a relationship-focused individual to join a growing team where customer engagement, retention and member satisfaction are at the heart of the role. You will receive a thorough training programme of at least three months, allowing you to develop a strong understanding of the organisation, its services and its members.
Glasgow City Centre | Hybrid Working
Permanent Position Monday – Friday, 9am – 5pm
£27,000
The Role
As a Customer Retention & Loyalty Advisor, you will be responsible for engaging with prospective and existing members, supporting them throughout their journey and ensuring they receive a first-class customer experience. You will focus on retaining existing members, promoting the value of membership and supporting business growth through proactive customer engagement.
Key Responsibilities
- Engage with prospective and existing members via telephone, email and digital channels.
- Proactively contact members approaching renewal dates.
- Handle retention conversations and manage customer objections effectively.
- Build strong, long-term relationships with members.
- Promote the benefits and value of membership services.
- Support customer onboarding and account management activities.
- Manage inbound and outbound customer contact.
- Accurately maintain customer records and activity logs.
- Identify opportunities to improve member engagement and retention.
- Work collaboratively with colleagues across multiple departments.
About You
- Previous experience within customer service, retention, account management or sales.
- Strong relationship-building and communication skills.
- Confident handling conversations focused on customer retention and loyalty.
- A proactive and positive approach.
- Excellent organisational skills and attention to detail.
- Ability to work independently whilst contributing to team objectives.
- Experience in a regulated or membership-based environment would be advantageous.
Benefits
- Permanent position with long-term career opportunities.
- Hybrid working (3 days office / 2 days home).
- Comprehensive training programme with a minimum of 3 months’ dedicated support.
- Generous annual leave entitlement.
- Company pension scheme.
- Life assurance.
- Health and wellbeing support.
- Enhanced family-friendly policies.
- Employee Assistance Programme.
- Ongoing professional development and career progression opportunities.
If you enjoy building customer relationships, influencing outcomes and delivering outstanding service, this could be an excellent next step in your career.
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Customer Retention & Loyalty Advisor in Glasgow employer: Anderson Knight Limited
Anderson Knight is an exceptional employer, offering a dynamic work environment in the heart of Glasgow. With a strong focus on employee development and career progression, we provide our Payroll Administrators with hands-on experience and the opportunity to thrive in a supportive team culture. Our hybrid working model ensures a healthy work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
