At a Glance
- Tasks: Manage daily operations and enhance customer experience at a vibrant shopping centre.
- Company: High-profile retail and leisure destination in Stratford-upon-Avon.
- Benefits: Dynamic role with community engagement and varied responsibilities.
- Other info: Great opportunity for career growth and community involvement.
- Why this job: Be the face of a lively destination and make a real impact.
- Qualifications: Experience in operations, retail, or customer-facing environments preferred.
The predicted salary is between 40000 - 50000 £ per year.
A rare opportunity has arisen to take ownership of a high-profile, open-air retail and leisure destination in Stratford-upon-Avon. The scheme is c.120,000sqft and predominantly F&B / leisure-led, with a strong town-centre presence and an important role within the local community. This is a lean site structure, so the role needs someone visible, hands-on and confident managing the day-to-day operation while also building strong relationships with occupiers, service partners, local stakeholders and the onsite team.
The Role
- Day-to-day site operations, presentation, compliance and customer experience.
- Contractor / service partner management across cleaning, security, maintenance, waste, external areas and statutory compliance.
- Health & safety systems, RAMS, PPM, incident reporting and site documentation.
- Service charge budget support, invoice coding and cost control.
- Occupier engagement, trading feedback and support for tenant performance.
- Local stakeholder relationships, including BID / town-centre partners and community groups.
- Marketing, events, placemaking and commercialisation support.
- Regular reporting to the landlord and managing agent.
The Person
We are keen to speak with candidates from shopping centres, retail property, mixed-use destinations, retail parks, leisure-led assets, hospitality, visitor attractions, large-format retail, or similar customer-facing operational environments.
You will ideally bring:
- Operations, FM, centre management, retail property, leisure, hospitality or customer-facing venue management experience.
- Strong contractor, compliance and day-to-day operational management skills.
- Budget / cost control experience, with service charge exposure advantageous but not essential.
- Confident occupier, client, customer and stakeholder communication.
- A practical, self-sufficient approach and the ability to work independently.
- IOSH, NEBOSH, First Aid or similar qualifications would be advantageous.
This is an excellent opportunity for someone who enjoys being the face of a destination and wants a varied role spanning operations, occupiers, contractors, community engagement and placemaking.
Shopping Centre Manager in Stratford-upon-Avon employer: Andersen James Group
As a Shopping Centre Manager in Stratford-upon-Avon, you will join a vibrant and community-focused environment that values hands-on leadership and strong stakeholder relationships. Our company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a supportive atmosphere where your contributions are recognised. With a focus on operational excellence and community engagement, this role provides a unique chance to make a meaningful impact in a high-profile retail and leisure destination.
StudySmarter Expert Advice🤫
We think this is how you could land Shopping Centre Manager in Stratford-upon-Avon
✨Tip Number 1
Get to know the shopping centre scene in Stratford-upon-Avon. Research the local community, the businesses in the area, and what makes this destination unique. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Attend local events or connect with professionals in the retail and leisure sectors. Building relationships can lead to insider info about job openings and give you a leg up when applying through our website.
✨Tip Number 3
Prepare for your interviews by practising common questions related to operations and stakeholder management. Think of examples from your past experiences that showcase your skills in managing day-to-day operations and engaging with occupiers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Shopping Centre Manager in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about managing a vibrant shopping centre and how you can contribute to its success.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in operations, stakeholder management, and customer engagement. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Andersen James Group
✨Know Your Centre Inside Out
Before the interview, make sure you research the shopping centre thoroughly. Understand its layout, key tenants, and any recent events or changes. This will show your genuine interest and help you discuss how you can enhance the customer experience.
✨Showcase Your People Skills
As a Shopping Centre Manager, building relationships is key. Prepare examples of how you've successfully engaged with occupiers, service partners, and local stakeholders in the past. Highlight your communication style and how you handle conflicts or challenges.
✨Demonstrate Operational Know-How
Be ready to discuss your experience with day-to-day operations and compliance management. Bring specific examples of how you've managed budgets, contractor relationships, and health & safety systems. This will illustrate your hands-on approach and operational expertise.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges a shopping centre might face, like tenant disputes or community engagement issues, and prepare your strategies for addressing them. This will showcase your proactive mindset.
