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- Tasks: Lead daily operations at a bustling shopping centre, ensuring top-notch services.
- Company: Join a leading retail destination in the Northwest, known for its vibrant atmosphere.
- Benefits: Enjoy a supportive team culture, training opportunities, and a chance to make an impact.
- Why this job: Be part of a high-profile hub where your leadership truly matters and drives change.
- Qualifications: Experience in managing cleaning or security services in busy environments is essential.
- Other info: Flexible hours with one late shift and weekend duty; perfect for those seeking growth.
The predicted salary is between 48000 - 72000 £ per year.
Be the driving force behind exceptional day-to-day operations at a high-profile, customer-focused shopping centre. We’re looking for an experienced and hands-on Facilities Manager to lead the daily delivery of cleaning, security, waste, and car park services at a busy retail destination in the Northwest of England. Working closely with the on-site management team and wider stakeholders, you’ll play a key role in ensuring the centre not only meets expectations – but exceeds them.
Why This Role Stands Out
- Join one of the Northwest’s top shopping destinations – a busy, high-profile retail hub like no other in the UK
- Supportive, collaborative team culture – where your ideas and leadership will make a real difference
- A role with variety and impact – from H&S and soft services to OPEX and contractor performance
- Real investment in your development – training (including IOSH/NEBOSH) fully supported
What You’ll Bring
- Proven experience managing cleaning, security, or soft FM services in a high-footfall, public-facing environment
- Knowledge of H&S compliance and incident response
- A steady, proactive leadership style – confident in managing teams and building lasting relationships
- Commercial awareness – able to manage budgets, including expansive OPEX, monitor service delivery, and drive continuous improvement
- Bonus points for experience in retail, shopping centres, or property management environments
- Ability to work 37.5 contracted hours with one 'late' shift a week 12-8pm and 1 in 4 weekends as Duty Manager
Whether you’re already working as a Facilities Manager or a Soft Services Manager looking to step up, this role offers the next big challenge in a supportive, ambitious environment.
Senior Facilities Manager employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in facilities management within retail environments. Understanding the unique demands of a high-footfall shopping centre will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in retail or shopping centres. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Be ready to share specific examples of how you've improved service delivery or compliance in past positions, as this will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of the shopping centre you're applying to. Tailoring your approach to align with their mission and demonstrating how your leadership can contribute to their goals will set you apart from other candidates.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning, security, and soft FM services. Use specific examples from previous roles that demonstrate your leadership skills and ability to manage budgets effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer-focused operations in a retail environment and how your background aligns with their needs.
Highlight Compliance Knowledge: Since knowledge of H&S compliance is crucial for this role, ensure you mention any relevant certifications or experiences that showcase your ability to handle incident responses and maintain safety standards.
Showcase Leadership Experience: Provide examples of your proactive leadership style in your application. Discuss how you've successfully managed teams and built relationships in previous positions, particularly in high-footfall environments.
How to prepare for a job interview at Andersen James Group
✨Showcase Your Leadership Skills
As a Senior Facilities Manager, you'll need to demonstrate your proactive leadership style. Be prepared to share specific examples of how you've successfully managed teams and built relationships in previous roles.
✨Highlight Your Compliance Knowledge
Knowledge of health and safety compliance is crucial for this role. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in past positions, particularly in high-footfall environments.
✨Demonstrate Commercial Awareness
This position requires strong budget management skills. Prepare to talk about your experience with OPEX and how you've monitored service delivery while driving continuous improvement in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to respond to incidents or manage unexpected challenges, especially in a retail or public-facing context.
