Soft Services Contracts Manager in Rushden

A leading service provider is looking to appoint a Soft Services Manager at Rushden Lakes , working in partnership with one of the UK’s largest property management businesses. This is a highly visible, customer-facing leadership role where attitude, operational standards and people management are just as important as traditional facilities-management experience. We are particularly keen to speak with strong operational leaders from retail, as well as experienced Soft Services / Facilities professionals. Rushden Lakes is a major retail and leisure destination with around 80 stores, significant visitor numbers and a strong mix of retail, leisure and food & beverage operators. The successful person will take ownership of the onsite cleaning and security operation, lead a sizeable frontline team and work closely with the wider management team to maintain exceptionally high standards across the destination. Driving standards, performance, engagement and retention across the operation. Building strong relationships with retailers, leisure operators and other onsite businesses. Taking ownership of health & safety, risk assessments and safe systems of work. Managing staffing levels, rotas, training and team performance. Supporting incident management and wider operational requirements. Working closely with the onsite property-management and service-provider teams. Supporting Duty Management on a rotational basis, including approximately one weekend in four. You could already be working as a Soft Services Manager, Contract Manager, Facilities Manager or Operations Manager, but we are equally interested in speaking with experienced Store Managers, Deputy Store Managers, Retail Operations Managers or similar leaders from large-format retail environments. For candidates coming from retail, we are particularly interested in those who have had exposure to areas such as: Facilities and contractor management. Large-team rotas and workforce management. Operational audits and store standards. Incident management. Customer complaints and service recovery. 40 hours per week, five days out of seven, including approximately one weekend in four.