General Manager in Manchester

This range is provided by Andersen James Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Are you a customer‑minded leader who knows how to deliver unforgettable experiences? Do you thrive in vibrant, people‑centric environments? We’re looking for an outstanding Estate Manager to take the helm of a prestigious, trophy‑grade commercial asset in the heart of Manchester.

About the Role

As Building Manager, you’ll be the face of this landmark building – shaping the daily experience of tenants, visitors, and partners. This is not a traditional FM role; we want someone who sees the building as a destination and its occupiers as guests. You will curate a best‑in‑class environment that blends operational excellence with genuine service culture.

Key Responsibilities

• Deliver a premium, hospitality‑level customer experience for all occupiers and visitors
• Build strong, meaningful relationships with tenants, ensuring their needs are anticipated and exceeded
• Oversee day‑to‑day building operations, working closely with service partners to guarantee flawless delivery
• Lead front‑of‑house excellence and ensure the building is always welcoming, safe, and impeccably presented
• Support community‑building initiatives, events, and engagement programmes
• Bring a proactive, solutions‑driven approach to continuous improvement across service standards

Who We’re Looking For

We welcome applicants beyond traditional property backgrounds. If you come from:

• Hotels or luxury hospitality
• High‑end retail or customer‑centric environments

…and you understand what true service excellence looks like – we want to hear from you.

You’ll thrive if you are:

• Warm, confident, and engaging
• Obsessed with delivering memorable experiences
• Calm under pressure and naturally solutions‑focused
• Organised, operationally strong, and quality‑driven
• Able to lead, influence, and collaborate with diverse stakeholders

Why Join Us?

You’ll play a pivotal role in shaping the identity and experience of one of Manchester’s most iconic commercial spaces. This is a rare opportunity to bring hospitality‑style service into a premium workplace environment and redefine what occupier experience looks like.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management, General Business, and Customer Service

Industries: Real Estate, Retail, and Hotels and Motels