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- Tasks: Lead and innovate cleaning and customer operations at a top retail and leisure destination.
- Company: Join a leading property management organisation making waves in the hospitality sector.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact while working in a dynamic environment with a people-first approach.
- Qualifications: Experience managing large teams in service-led environments is essential; leadership skills are a must.
- Other info: This role includes weekend duty management, offering a chance to lead a diverse team.
The predicted salary is between 42000 - 58000 ÂŁ per year.
A leading property management organisation is seeking a passionate, hands-on, and experienced Hospitality Manager to lead and innovate across cleaning & customer operations at one of the UK’s premier retail and leisure destinations. This is a rare opportunity to step into a high-impact leadership role, overseeing 4 experienced Team Managers and 110+ cleaning professionals. Your mission: elevate service standards, modernise practices, and drive meaningful change.
What You’ll Be Doing…
- Leading day-to-day operations of environmental services across the business
- Influencing the guest experience through sensory innovation and creative thinking
- Managing 4 Team Managers (2 day, 2 night)
- Driving innovation, operational efficiency, and cleanliness standards
- Reviewing and improving cleaning schedules, equipment use, and waste processes
- Coaching and developing your team with feedback and succession planning
- Collaborating with internal departments and external stakeholders
- Owning key KPIs around quality, performance, and customer satisfaction
- Supporting cultural change with a “people-first” approach
About You…
- Must-have experience:
- Proven experience managing large teams in cleaning, facilities, or other service-led environments
- A track record of creative thinking and driving improvements in customer experience
- Solid knowledge of cleaning systems, operations, and equipment
- Inspirational leadership skills – able to motivate and engage established teams
- Strong communication skills and the ability to drive positive stakeholder relationships
- Commercially minded, process-focused, and solution-oriented
- Background in high-footfall environments (e.g. retail, leisure, hospitality)
- IOSH/NEBOSH or willingness to gain certification
- Experience in unionised environments or working with performance frameworks
Why Join?
- Impact from day one – play a pivotal role at a flagship UK destination
- Career growth – with opportunities across a national portfolio
- Be a change-maker – join a forward-thinking leadership team
- Team-focused culture – collaborative, transparent, and purpose-led
Hospitality Manager employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Network with professionals in the hospitality and facilities management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Research the latest trends in cleaning and customer service operations. Being knowledgeable about innovative practices will not only help you stand out but also demonstrate your commitment to elevating service standards.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed large teams in the past. Be ready to share specific examples of how you've driven improvements in customer experience and operational efficiency.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to the hospitality sector. Understanding how to measure and improve quality, performance, and customer satisfaction will be crucial in your role as a Hospitality Manager.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams, particularly in cleaning or service-led environments. Use specific examples that demonstrate your leadership skills and ability to drive improvements in customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your vision for elevating service standards. Mention how your background aligns with the company's mission and values, and provide examples of how you've successfully led teams in the past.
Highlight Relevant Skills: Emphasise your knowledge of cleaning systems and operations, as well as your ability to influence guest experiences through creative thinking. Make sure to mention any certifications like IOSH/NEBOSH if you have them or your willingness to obtain them.
Showcase Leadership Experience: Detail your experience in coaching and developing teams. Provide examples of how you've motivated staff and improved performance, as this role requires strong inspirational leadership skills.
How to prepare for a job interview at Andersen James Group
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Demonstrate Your Customer-Centric Approach
This role focuses heavily on enhancing the guest experience. Be ready to share your ideas on how to improve customer satisfaction and any previous experiences where you successfully implemented changes that positively impacted guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to cleaning operations or team management and how you would approach them. This will show your critical thinking and operational efficiency.
✨Research the Company and Its Values
Understanding the company's mission and values is crucial. Familiarise yourself with their approach to service and innovation. During the interview, relate your personal values and experiences to theirs, demonstrating that you're a good cultural fit for the team.
